Work at Home Customer Service Advisor (Ohio residents)

Morley; United States; Remote; USD 27,000 - 32,000; Full time

Job summary

A leading company in health insurance services seeks a full-time customer service representative. In this role, you'll assist customers with inquiries and issues related to health insurance, providing detailed information and solutions. Enjoy a supportive work environment with strong benefits, including medical and flexible paid time off, along with opportunities for remote work from Ohio.

Benefits

Medical, dental, and vision insurance

Paid time off

Comprehensive training

401(k) with match

Wellness programs

Qualifications

• High school diploma or equivalent required.
• Minimum of two years customer service experience.
• Excellent communication skills both spoken and written.

Responsibilities

• Assist customers, healthcare providers, and beneficiaries with inquiries.
• Process and resolve questions regarding benefits and payments.
• Educate customers on policies and communicate solutions.

Skills

Communication

Customer Service

Basic Math

Typing

Education

High school diploma or equivalent

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary starts at $13 per hour
- Full-time role with strong benefits including medical, dental, and vision insurance
- Flexibility with paid time off and a supportive work environment
- Comprehensive training and a leadership development program available for career growth
- Opportunity to work remotely from home in Ohio
- Access to wellness programs and additional financial benefits such as a 401(k) with match

What to Expect (Job Responsibilities):
- Assist customers, healthcare providers, and beneficiaries with health insurance inquiries and issues
- Process and resolve questions regarding benefits, insurance eligibility, and payments
- Communicate detailed information to customers and document interactions in the tracking system
- Educate customers and team members on policies, procedures, and benefits
- Provide timely and accurate solutions through various communication methods including phone and email

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience in roles involving direct customer interaction
- Excellent communication skills, both spoken and written
- Basic math skills for handling payment-related inquiries
- Typing speed of 30+ words per minute

How to Stand Out (Preferred Qualifications):
- Experience in medical claims reimbursements or medical billing
- Familiarity with health insurance terminology and policies
- Knowledge of customer service techniques and best practices
- Ability to work in a fast-paced and dynamic environment

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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