Work at Home Contact Center Agent (Full-Time & Part-Time) (FL)

Mass Markets; Orlando (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer experience solutions, Mass Markets seeks a Work at Home Contact Center Agent. This full-time/part-time role involves resolving customer issues and providing technical support. You will interact with customers weekly, requiring strong communication skills and a commitment to excellent service. Benefits include paid time off, health coverage, and career growth opportunities.

Benefits

Paid Time Off and holidays

Incentives, contests, and bonuses

Health coverage after 30-90 days

Retirement, disability, and life insurance options

Career growth opportunities

Paid training

Casual dress code

Qualifications

• Must be 18+ years old.
• Typing speed of 20+ WPM.
• Reliable with good attendance.

Responsibilities

• Listen to customers and resolve issues.
• Use technology for account management.
• Recognize and apply sales opportunities.

Skills

Excellent communication skills

Customer service orientation

Problem-solving

Multitasking skills

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Work at Home Contact Center Agent (Full-Time & Part-Time) (FL)

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve issues, sell products, and ensure excellent customer experience. The role requires confidence, engagement, teamwork, and a positive attitude.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities:

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology for account management.
• Recognize sales opportunities and apply sales skills.
• Explain products and processes to customers.
• Escalate dissatisfaction appropriately.
• Achieve first call resolution through problem-solving.

Qualifications:

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows.
• Reliable with good attendance.
• Customer service orientation, problem-solving, and multitasking skills.
• Team player with a positive attitude.

Benefits:

• Paid Time Off and holidays.
• Incentives, contests, and bonuses.
• Health coverage after 30-90 days.
• Retirement, disability, and life insurance options.
• Career growth opportunities.
• Paid training and a casual dress code.

Physical & Employment Conditions:

This is a sedentary role in a professional office environment. Must be authorized to work in the country. Background checks and drug screening are required. MCI provides reasonable accommodations per ADA.

Equal Opportunity:

MCI values diversity and is committed to an inclusive workplace. Discrimination and harassment are not tolerated. All employment decisions are based on merit and qualifications.

About MCI:

MCI is a global provider of customer experience solutions, business process outsourcing, and IT services. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond, employing over 10,000 people.

This job description provides a general overview; duties and qualifications may evolve. The employer reserves the right to revise this description at any time.