Work at Home Contact Center Agent (Full-Time & Part-Time) (AL)

Mass Markets; Montgomery (AL); Remote; USD 28,000 - 35,000; Full time

Job summary

A leading company in business process outsourcing (BPO) is seeking a Work at Home Contact Center Agent, offering both full-time and part-time roles. This position involves engaging with customers to provide support and resolve issues while promoting products. Ideal candidates are energetic and possess strong communication skills. The role offers competitive pay and various benefits, including PTO and health coverage.

Benefits

PTO

Bonuses

Health coverage

Retirement plans

Paid training

Career growth opportunities

Qualifications

• Must be 18+ years old.
• Strong communication and organizational skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems to manage accounts.
• Identify sales opportunities.

Skills

Communication

Problem-solving

Customer service orientation

Conflict resolution

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Work at Home Contact Center Agent (Full-Time & Part-Time) (AL)

Join to apply for the Work at Home Contact Center Agent (Full-Time & Part-Time) (AL) role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This role supports customer service, technical support, and sales interactions, requiring you to engage with customers nationwide to resolve issues, promote products, and ensure excellent customer experience. Candidates should be confident, engaged, team-oriented, and enthusiastic.

To apply, complete a full application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Listen to customers, understand their needs, and resolve issues
• Use systems to manage accounts
• Identify sales opportunities and apply sales skills
• Explain products and processes to customers
• Escalate dissatisfaction appropriately
• Ensure first call resolution through problem-solving

Qualifications

All positive, motivated, and confident applicants are encouraged to apply. Ideal candidates are energetic and dedicated.

• Must be 18+ years old
• High school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Customer service orientation, conflict resolution, problem-solving skills
• Ability to multi-task and work in a fast-paced environment

Benefits and Compensation

We offer competitive pay, benefits, and incentives including PTO, bonuses, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a casual work environment.

Physical and Employment Conditions

This is a sedentary role requiring long periods of sitting and computer use. Must be authorized to work in the country, willing to undergo background/security checks and drug screening, and comply with all employment policies including reasonable accommodations and non-discrimination policies.

About MCI

MCI provides innovative solutions in CX and DX, supporting clients with BPO, staff augmentation, and IT services. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, employing over 10,000 staff.