Work At Home - Bilingual Customer Service Representative

DISH Network; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Service Representative, where you will engage with customers in both Spanish and English. This full-time, work-from-home role offers comprehensive benefits, including paid training and a 401(K) with company match. You will be the vital link in providing exceptional customer service, addressing needs, and solving problems efficiently. With opportunities for career growth and exclusive perks, this position is perfect for those who thrive in a dynamic environment and are eager to make a difference in customer experiences.

Benefits

Paid training

Medical, Dental, Vision Insurance

401(K) with company match

Employee Stock Purchasing Program

Free DISH TV programming

Discounts on Sling TV and Boost Mobile

Qualifications

• Fluent in Spanish and English with strong customer service skills.
• Ability to handle multiple inquiries while maintaining quality.

Responsibilities

• Taking calls in both Spanish and English, resolving customer issues.
• Engaging with a diverse customer base for tech support and service.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Multitasking

Education

High school diploma or GED

Job description

Join to apply for the Work At Home - Bilingual Customer Service Representative role at DISH Network.

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Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Department Summary
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

What’s in it for you?
This is a Full Time, Work-From-Home position with Company-provided equipment.

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, holidays, Medical, Dental, Vision, and Life Insurance packages with a Health Savings Account.
• Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile plans.
• Financial Security: 401(K) with company match and Employee Stock Purchasing Program (ESPP).

Application Process Overview
After completing this application, the next step is a 15-20 minute questionnaire to help us determine mutual fit. You'll see a pop-up directing you to a landing page with videos providing a realistic preview of the role before you proceed.

Job Duties and Responsibilities
What You’ll Be Doing:

• Taking calls in both Spanish and English, communicating clearly with customers in both languages.
• Handling back-to-back tech support or customer service calls throughout your shift.
• Engaging with a diverse customer base to resolve needs and technical issues.

Training Program Benefits

• Improved soft skills, technical skills, and company-specific knowledge.
• Training on customer-facing tools and proper usage for issue resolution.
• Instructor-led courses for knowledge retention and engagement.
• Hands-on learning via roleplays, call observations, and practice.

Skills, Experience, and Requirements

• Customer Service: Engage effectively, address needs, and build positive relationships.
• Dependability: Meet expectations, be reliable, and follow through.
• Resilience: Maintain positivity, adapt, and recover from challenges.
• Problem Solving: Resolve customer issues efficiently.
• Continuous Development: Enhance skills and knowledge regularly.
• Multitasking: Handle multiple inquiries without compromising quality.
• Requirements: Fluent in Spanish and English, High school diploma or GED, six months related experience/training, flexible shifts, smartphone or device with active network, pre-employment screening, camera on during video meetings.
• Salary: $15.00 + $0.50/hr Language Differential, with additional allowances for after 6 pm and weekends.
• Residency: Must reside in specified states.

Technical Requirements

• Company provides all initial equipment except home internet.
• Leased PC Tower, monitors, and accessories provided; employees responsible for replacements after warranty period.

Home Internet

• Stable internet with minimum 25 Mbps download and 2 Mbps upload, no bandwidth/data caps, wired connection preferred.

All costs for meeting these requirements are employee responsibility.

Salary Range: $15.00/hour.

Benefits: Includes pre-employment screening, possibly drug test.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service

Industries

• Telecommunications