Woodspring Suites Chandler - Front Desk Agent

Aimbridge Hospitality; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent at WoodSpring Suites Chandler Airport. This role is crucial for ensuring an excellent guest experience through outstanding customer service and effective management of front desk operations. Ideal candidates will have a high school diploma and experience in hospitality or customer service.

Benefits

Daily Pay option

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent required.
• Hotel or customer service experience preferred.
• Experience with hotel management software and Microsoft Office.

Responsibilities

• Provide friendly, professional service to guests.
• Manage reservations, check-ins, and check-outs.
• Resolve guest concerns efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is a key contributor to our guest experience, responsible for delivering excellent customer service and ensuring smooth front desk operations.

KEY SKILLS/RESPONSIBILITIES

• Customer Service: Provide friendly, professional service to guests and address their needs promptly.
• Communication: Effectively communicate with guests and team members, handling inquiries and issues clearly.
• Problem-Solving: Resolve guest concerns efficiently and accurately.
• Multitasking: Manage reservations, check-ins, and check-outs simultaneously.
• Financial Skills: Understand and perform basic financial calculations as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; hotel or customer service experience preferred.
• Experience with hotel management software and Microsoft Office.

Benefits after the initial waiting period include:

• Daily Pay option
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

PROPERTY INFORMATION: WoodSpring Suites Chandler Airport, located off Loop 202 Santan Highway in Chandler, AZ, near shopping, entertainment, and attractions such as the Arizona Railway Museum, Golfland, Sunsplash Water Park, Crayola Experience, and Legoland.

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