Woodland Mall - Retail Security Officer

Andy Frain Services; Grand Rapids (MI); On-site; USD 18,000 - 20,000; Full time

Job summary

A leading company in security services is seeking a Retail Security Officer to ensure safety at Woodland Mall. The role involves maintaining security, monitoring activities, and providing excellent customer service. Ideal candidates will be vigilant, disciplined, and possess strong communication skills. This full-time position offers opportunities for growth and teamwork in a dynamic environment.

Qualifications

• Entry level position requiring honesty and alertness.
• Strong customer service skills essential.

Responsibilities

• Control entrances and patrol premises.
• Monitor security systems and report suspicious activity.
• Complete daily activity reports.

Skills

Customer Service

Vigilance

Communication

Job description

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Job Summary

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement, and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Basic Functions

• Control of entrances and movement of pedestrian and vehicle traffic.
• Patrol of buildings and perimeters.
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.

Responsibilities

Duties may vary depending on department size, organizational structure, geographic location, and post assignments. Reasonable accommodations may be made for certain ADA requirements. Overall, the general function of officers is to provide security detail as described below (duties may vary depending on post orders):

• Be on time and report to post in full uniform.
• Maintain a professional image that includes greeting customers, visitors, and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports, and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computers, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other regulating agencies.
• Communicate daily with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Skills And Abilities

• A security officer is to be honest, alert, and well-disciplined as custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team, and follow directions.
• Work with a sense of urgency.
• Strong oral and written communication skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, at the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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