Womens and Children Tour Guide

MedStar Health; Lincoln (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare facility is looking for a Women's and Children's Tour Guide to provide an informative touring experience for potential patients and families. This role involves greeting visitors, conducting tours, and sharing essential hospital information. Ideal for individuals with strong communication skills and a passion for customer service.

Qualifications

• High school diploma or equivalency required.
• Prior experience in public speaking or guiding tours preferred.
• Experience within a medical environment is a plus.

Responsibilities

• Conducts bi-monthly and PRN tours of the Women's and Children's facility.
• Gathers evaluation forms and distributes tour bags to participants.
• Answers questions appropriately or obtains necessary information.

Skills

Public speaking

Guiding tours

Communication

Customer service

Education

High school diploma or equivalency

Job description

GENERAL SUMMARY:

The Women's and Children's Tour Guide offers a touring experience to potential patients and families considering the Bryan Women's and Children's facility for childbirth. Provides a welcoming and informative experience, answers questions or obtains necessary information and conducts follow-up contacts. Provides and gathers evaluation forms and distributes tour bags to participants.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Greets expectant parents and family members in Plaza lobby prior to tour start time.

3. *Conducts bi-monthly and PRN tours of the Women's and Children's facility; manages touring situations such as large groups or lagging participants with confidence and expedition.

4. *Explains key details of what to expect during their hospital stay and all available Bryan services.

5. *Distributes evaluation forms and gathers completed forms for Nurse Educator reference; collates information and packages tour packets for distribution to tour participants.

6. *Consistently displays welcoming and helpful persona to tour participants and Bryan visitors; answers questions appropriately or obtains information from Nursing Educator and contacts participant after tour.

7. Performs other related duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Prior experience in public speaking, guiding tours or experience within a medical environment preferred.