Women's Services Case Manager

Family Health Centers of San Diego; El Cajon (CA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Regular full-time

Work hours 8am-5pm

Location El Cajon

Job summary

Family Health Centers of San Diego is seeking a Womens Services Case Manager to provide breast and gynecological support services, process referrals, schedule appointments, obtain patient reports, and offer education and enrollment assistance.

The role requires a health-related bachelor’s degree (or 4 years in healthcare), bilingual English/Spanish preferred, strong communication, and travel across San Diego County to serve patients with compassion.

Qualifications

• Bachelor's degree in a health-related field or 4 years healthcare experience.
• Basic computer literacy for electronic medical records and reports.
• Excellent interpersonal and customer service skills.
• Travel between sites within San Diego County required.
• English/Spanish bilingual preferred.

Responsibilities

• Completes all required documentation accurately and timely.
• Assists in preparing reports.
• Follow-up on positive cancer results within 72 hours and DETEC cases within two months.
• Provides eligibility determination, enrollment assistance, and patient education.
• Reports data to supervisor daily and meets productivity standards.
• Tracks and manages patients to ensure timely care and follow-up.

Skills

Interpersonal skills

Customer service

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree in health-related field

Job description

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for a Women's Services Case Manager who will provide breast and gynecological support services to our patients. This position will process referrals on a first-in first-out basis, schedule patient appointments, obtain patient reports, and provide support services as needed.

Responsibilities

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Assists in preparing reports as required.
• Follow-up on 100% of all positive results for cancer within 72 hours and DETEC cases must, within two months respectively.
• Provides supportive services such as eligibility determination, enrollment assistance, and patient education.
• Reports data to supervisor daily and meets minimum productivity standard.
• Tracks and manages patients to ensure timely care needs are completed and follow-up care is received as indicated and documented.
• Performs other duties as assigned.
• Ability and means to travel as needed in a timely manner within San Diego County.

DRIVER Requirements

• Bachelor's degree in a health-related field required or 4 years of experience in healthcare.
• Experience/Specialized skills (including Language)
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Bilingual in English/Spanish Preferred
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Traveling between sites and other locations is required as an essential function of the job.
• Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency.
• Mileage and other reimbursement governed by policy.

Rewards

• Job type: Regular Full Time.
• 8am-5pm
• Location: 338 W. Lexington Avenue El Cajon, CA 92020
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave, and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. We are excited to share that the salary range for this position is: $26.50 - $30.57. Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net).

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.