Women's Case Manager, Full-time (SLC)

House of Hope; Salt Lake City (UT); Vor Ort; USD 42.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

Long-term disability

Employee Assistance Program

Vision insurance

Paid time off

401(k) match

License renewal fees paid

Employee recognition

Zusammenfassung

House of Hope, a Salt Lake City nonprofit, is seeking a Full-Time Case Manager to support women in residential and outpatient programs.

You will assess needs, connect clients with resources, document services, and coordinate with clinical staff to develop effective interventions. This role emphasizes safety, accountability, and compassionate care for clients and families.

On-site, Monday–Friday, 8:30 a.m.–5 p.m., with a comprehensive benefits package and opportunities for licensure support.

Qualifikationen

• Bachelor’s degree and willingness to pursue SUDC/ASUDC or SSW licensure.
• Full-time schedule, on-site in Salt Lake City, with occasional evening hours for family visits.
• Strong communication and documentation skills; collaborate with a multidisciplinary team.

Aufgaben

• Teach women’s groups on recovery education and relapse prevention.
• Link clients with community resources and coordinate with partners.
• Maintain accurate documentation and timely billing records.
• Conduct needs assessments and assist with service planning and advocacy.
• Transport clients to appointments when needed and ensure safety.

Kenntnisse

Crisis management

Conflict resolution

Communication

Teamwork

Problem-solving

Time management

MS Office

Ausbildung

Bachelor’s degree; pursue SUDC/ASUDC or SSW licensure

Tools

Microsoft Word

Excel

Outlook

Data entry systems

Jobbeschreibung

House of Hope (HOH) is searching for a Full-Time Case Manager to assist the women served by our residential and outpatient programs. Make a difference in people’s lives and our community! This role is critical to HOH clients and the organization. We will teach the successful candidate how to assess clients’ needs, connect them with appropriate resources, accurately document services, learn healthy boundaries, and maintain client safety. Coordinating care with clinical staff and becoming a direct line of support to our clients are key to success in this position. Help develop therapeutic interventions for clients, hold them accountable to their goals, and reward them for their excellent work.

Nestled between downtown SLC and the University of Utah, House of Hope (HOH), a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. House of Hope is proud to serve underserved populations and is passionate about providing quality care to clients.

We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve.

House of Hope is a non-profit organization providing substance use disorder treatment and behavioral health services to help women rebuild their lives and strengthen their families in seven facilities in SLC and a campus in Provo.

House of Hope’s Mission

Treating substance use disorders, rebuilding lives, strengthening families, and empowering women. Our values include accountability, collaboration, compassion, diversity, integrity, respect, and safety.

Primary Responsibilities

House of Hope offers a collaborative team culture where employees are supported professionally and personally. Working at House of Hope provides you with an opportunity to make a meaningful impact on the lives of others while advancing your career in a challenging and welcoming work environment. Our goal is to help employees build sustainable, fulfilling careers while doing meaningful work with our client population. If you are passionate about helping others, we encourage you to apply for this rewarding position. Primary responsibilities include:

• Teach women’s groups (curriculum provided) on topics such as recovery education, relapse prevention, self-sufficiency, conflict resolution, relationships and communication, etc.
• Link women with community resources that enrich their recovery process, including community health, medical, social services, and childcare providers.
• Work professionally with community partners and coordinate with case workers from other agencies such as DCFS, Probation and Parole, etc.
• Complete all necessary documentation with a high level of computer proficiency and time management.
• Responsible for individual case management, meeting regularly with individual clients.
• Document the results of assessment and treatment plans, write reports, progress notes, discharge summaries, and other client data; responsible for daily documentation on monthly tab sheets and month-end compilation of documentation and billing.
• Ensure client files contain all relevant information including treatment needs and future needs.
• Consult with other professionals regarding client treatment and services to assure comprehensive quality care for the client.
• Monitor the client’s progress to ensure treatment compliance in acquiring necessary community-based services.
• In conjunction with client, conduct needs assessments, continuous service planning, advocacy, and help with benefits acquisition and service linkages.
• Effectively communicate both verbally and in writing; follow written and oral instructions.
• Transport clients to appointments, as needed, to supervise or assist with case management issues.

Qualifications, Experience & Skillset

We are looking for a passionate, knowledgeable, and caring individuals who can both complete the following requirements and add to our culture of caring and understanding:

• Adept at managing crises and resolving conflicts in a calm professional manner, able to balance multiple priorities and generally oversee the details of a healthy treatment community with the overall goal of empowering women and strengthening families.
• Commitment to ongoing professional development and staying informed about advancements in the field of mental health and substance abuse treatment.
• Excellent communication skills for building rapport with clients and collaborating with a multidisciplinary team.
• Organized, innovative, and adept at problem-solving skills and able to adapt to the evolving needs of clients and the organization.
• Be a team player, willing to share best practices with colleagues as well as learn from other’s successes.
• Hardworking and organized; plan creative activities and communicate with compassion.
• Assertive communication skills with good boundaries and stress management.
• Proficient in Word, Excel, Outlook, and can learn data entry systems.

Agency Requirements for All Employees

• Non-smoking worksite: no tobacco products allowed.
• Must be at least 21 years old.
• Must pass extensive post-offer, pre-employment background check and drug test.
• If in recovery, must have at least 2+ years of continuous sobriety.
• Must be able to lift up to 40 pounds and climb stairs.
• Must have own reliable transportation, current valid driver’s license, clean driving recording, and willing to transport clients in own car or agency vehicles on occasion.
• Must be able to adhere to ethical standards and maintain confidentiality.
• Must have a compassionate and empathetic approach to working with individuals facing substance use and mental health challenges.

Education Required

Bachelor’s degree and willing to work toward Substance Use Disorder Counselor (SUDC) or Advanced SUDC (ASUDC) or Social Service Worker (SSW) licensure.

Full-time: Monday through Friday, 8:30 a.m. to 5 p.m. with occasional evening hours to support client family visits. On-site in Salt Lake City.

$20.00 to $24.00 per hour, based on experience and licensure.

Full-time benefits package, including:

• Health insurance (90% of base+ plan premium employer-paid);
• Dental insurance (100% of employee premium employer paid);
• Employer-paid basic life insurance, long-term disability, and Employee Assistance Program;
• Voluntary vision, short-term disability, and other ancillary insurance plans available;
• 30+ paid days off per year for holidays, vacation, sick time, and personal day;
• 401(k) dollar-for-dollar match up to 5% after 90 days of employment;
• License renewal fees paid; and
• Employee recognition and other incentives.

House of Hope (HOH) is an equal opportunity employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.

Salt Lake City Main Office
857 East 200 South
Salt Lake City, UT 84102