Wok Chef - Full Time

Hy-Vee Inc; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee Inc. is seeking a Sushi Clerk to fill customer orders, handle food safely, receive and label products, and uphold a positive store image with courteous service. You will assist customers, participate in stocking, and ensure accurate labeling and dating of sushi items.

The role emphasizes friendly customer interactions, teamwork with store staff, and adherence to sanitation standards. Prior experience in fast-paced food service is valuable, and the position involves standing and light

Qualifications

• High school or equivalent with Food Safety Certification.
• Six months or more of similar or related experience preferred.
• Ability to follow safety guidelines for handling and storing food.

Responsibilities

• Provide prompt, friendly customer service and treat customers as a priority.
• Greet customers with a smile and assist in-store interactions across departments.
• Assist customers by guiding them to products and handling special requests.
• Take customer orders at the Chinese Express counter and ensure accuracy.
• Work with teammates to maintain a positive, efficient store environment.
• Maintain sanitation standards and ensure work areas are clean and organized.
• Monitor product freshness and rotate stock as needed.
• Help prepare, finish, and replenish sushi items and related products.

Skills

Customer service

Teamwork

Professionalism

Growth mindset

Food safety

Education

High school or equivalent with Food Safety Certification

Job description

Additional Considerations (if any)

Must be 18+ - At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Sushi Clerk Department: Hy-Chi FLSA: Non-Exempt General Function: As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships


• Growth mindset


• Results oriented


• Customer focused


• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director


• Store Manager


• Assistant Managers of Store Operations


• Perishables, and Health Wellness Home


• Food Service Director


• Hy-Chi Department Manager


• Assistant Hy-Chi Department Manager


• Service Managers

Positions that Report to you

None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.


• Makes an effort to learn customers' names and to address them by name whenever possible.


• Assists customers by: (examples include) escorting them to the products for which they're looking securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience


• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.


• Takes customer orders at the Chinese Express counter.


• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.


• Reviews orders for the day.


• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.


• Reviews the status and appearance of the food for freshness.


• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.


• Anticipates product needs for the department on a daily basis.


• Prepares, finishes, and replenishes product as necessary.


• Pulls product from cooler/freezer for preparation.


• Checks in product and puts product away.


• Removes trash in a timely manner.


• Adheres to company policies and individual store guidelines.


• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Washes dishes as necessary.


• Orders product and supplies as necessary.


• Prices product for customers as necessary.


• Delivers orders as needed.


• Assists in other areas of store as needed.


• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.

Physical Requirements

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects. Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

• Scale


• Shrink wrap machine


• Telexon re-ordering machine


• Walk in cooler


• Knives and serving cases

Contacts

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Employment Conditions

Employment is contingent upon the successful completion of a pre employment drug screen.