WMS Trainer-Distribution Center

World Market; Stockton (CA); Hybrid; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid vacation and paid sick time

401(k) with Roth option and company

Employee Assistance Program

Discounts on products

Team-focused environment

Zusammenfassung

World Market is seeking an on-site WMS Trainer in Stockton, CA to prepare associates for Körber WMS adoption, delivering thorough classroom and hands-on training across multiple operational areas. The role ensures readiness during go-live and helps transition from legacy systems.

Responsibilities include leading Train-the-Trainer sessions, reinforcing SOPs, and serving as Tier1 support for on-the-spot navigation issues. Strong DC experience and adaptability to peak periods are essential.

Qualifikationen

• Experience in distribution center or warehouse operations.
• Ability to coach associates with varying experience levels.
• Willingness to work across shifts during go-live and peak periods.

Aufgaben

• Deliver classroom and hands-on floor training across all operational areas.
• Facilitate Train-the-Trainer sessions to build internal capability.
• Reinforce SOPs and route questions to SMEs for complex topics.
• Use approved training materials and job aids consistently.
• Confirm associate readiness on hardware like TC52 devices and mobile printers.
• Provide go-live floor support and just-in-time refreshers.

Kenntnisse

DC operations

Clear communication

Shift flexibility

Tools

RF devices

Mobile printers

WMS interfaces

Jobbeschreibung

The WMS Trainer plays a front-line role in preparing Stockton CA DC associates to work confidently and accurately in the new Körber Warehouse Management System (WMS), replacing the legacy Manhattan/PKMS platform. Trainers deliver classroom and floor-based training across Train-the-Trainer (TTT), SME, and End User Training (EUT) audiences, reinforce standard operating procedures on the floor during go-live, and serve as a key point of contact for associates building new habits on the system. This role directly supports associate readiness, minimizes disruption during go-live and peak periods, and helps ensure a smooth transition from legacy processes to Körber. Following the Körber launch, the person chosen for this role will transition into a Process Trainer position within a specific department based on business need.

Pay range for this position: $19.50-$22.00/hour

Why You’ll Love World Market

You won’t find a place and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time‑honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, WorldMarket is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast‑moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! When you join our team, you’ll enjoy:

• Paid vacation and paid sick time
• 401(k) plan with Roth option and company match
• Employee Assistance Program and wellness resources to be and do your best
• Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper
• Working with a team who thinks the world of you

What You’ll Do

• Deliver classroom and hands‑on floor training sessions for associates across all operational areas, including orderfill, replenishment, ICQC, shipping, ECOM, and Bolts/Photo.
• Facilitate and support Train‑the‑Trainer (TTT) sessions to build a sustainable internal training capability.
• Reinforce SOPs already covered in classroom and floor training; redirect associates to SMEs for questions that are net‑new or related to underlying system behavior.
• Use approved training materials, scope‑of‑training documentation, and job aids consistently across all sessions.
• Confirm associate readiness on required hardware, including TC52 RF devices, RF guns, and mobile/hip printers.
• Go‑Live and Floor Support: Floor coaching stations and provide just‑in‑time refreshers during and after go‑live.
• Shadow new or lower‑confidence associates during their first live transactions in Körber.
• Serve as Tier1 support on the escalation path, resolving associate confusion and navigation issues on the spot; elevate system‑behavior or process issues to the assigned SME.
• Track associates who need a follow‑up touch later in the shift or on subsequent days.
• Participate in Start of Shift meetings, daily huddles, and end‑of‑day wrap sessions to share floor observations and training gaps.
• Support administration of ADKAR‑based readiness surveys (Awareness, Desire, Knowledge, Ability, Reinforcement) at the appropriate checkpoints for each training group.
• Log issues encountered during training and floor coaching consistently, even when resolved quickly, to support the broader Issue Log and readiness reporting.
• Provide input on training content and pacing based on direct floor observation, particularly for tasks with high muscle‑memory demands (e.g., RF scanning sequences).
• Maintain and help update training setup checklists for classroom and floor readiness ahead of each session.

Experience & Skills You’ll Bring

Required

• Strong working knowledge of distribution center operations; prior experience in a DC/warehouse environment strongly preferred.
• Comfortable using or quickly learning RF/TC52 devices, mobile printers, and warehouse management system interfaces.
• Clear, patient communication style; able to coach associates of varying experience levels and confidence.
• Ability to stand, walk, and move throughout the distribution center floor for extended periods, including during peak and go‑live periods.
• Strong organizational skills, including consistent documentation and follow‑through on open items.
• Flexibility to work across all shifts, weekends, and adjust availability around go‑live and peak operational windows.

Preferred

• Prior experience as a trainer, coach, or SME during a system implementation or similar change initiative.
• Familiarity with Körber WMS or a comparable WMS platform (e.g., Manhattan, PKMS).
• Exposure to change management concepts (e.g., ADKAR) or structured training design.

Success Measures

• Associates demonstrate the ability to complete assigned tasks in Körber independently within the expected timeframe after training.
• Low rate of repeat Tier1 escalations for the same training topic within a zone.
• Positive trend in Knowledge and Ability scores on post‑training and post‑go‑live ADKAR surveys.
• Minimal disruption to throughput and productivity during the associate's transition period.

Working Conditions

• This role is based on‑site at the SDC distribution center for the duration of the training rollout and go‑live hyper care period, with time split between the training room/floor training area and live operational zones.
• Trainers should expect a fast‑paced environment during go‑live week, including participation in early/late shift kickoff meetings and daily huddles.
• Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.
• All associates earn paid sick leave.
• In addition, Full time associates receive vacation and paid holidays.
• Benefits for full‑time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer. It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

World Market is a national specialty retailer founded in San Francisco in 1958. We are beloved for our wide assortment of stylish, quality furniture, home decor, and thoughtful gifts in addition to offering one of the largest assortments of candy and international food and beverage favorites from around the world. We are especially renowned for our unparalleled Christmas Marketplace featuring traditional cakes, cookies, and candy from Europe and beyond as well as special and unique holiday decor, ranging from trendy and whimsical to time‑honored and traditional. Our merchants search the globe for design inspiration, emerging trends, time‑honored handicrafts, and foods and beverages that are beloved by different cultures and countries. Their mission is to provide a spirited shopping environment where customers can discover great quality and great value in our ever‑changing, unique marketplace. World Market currently operates over 240 stores across the country in addition to our eCommerce site (worldmarket.com). We plan to continue growing with more stores opening in more places!