WMS Systems Specialist

DSV - Global Transport and Logistics; Lockbourne (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a WMS Subject Matter Expert (SME) to be the on-site Level 1 support for WMS configurations and operations in the USA, Lockbourne, OH. You will serve as the liaison between customer, operations and Contract Logistics IT, ensuring processes align with SOPs.

The role requires a solid background in WMS, strong interpersonal skills, and the ability to document issues clearly.

Qualifications

• Bachelor’s degree or equivalent strongly preferred.
• Solid interpersonal and analytical skills required.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.

Responsibilities

• Configure WMS to meet business processes and requirements.
• Serve as the single point of contact between customer, operations and Contract Logistics IT.
• Provide level 1 support and escalate to IT as needed.
• Document WMS issues and steps to recreate for escalation.
• Assist training of new hires on WMS and participate in cross-functional projects.

Skills

WMS experience

Analytical skills

Interpersonal communication

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

MS Office

Warehouse Management System (WMS)

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high- quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Lockbourne, 225 Rathmell Rd

Division: Solutions

Job Posting Title: WMS Systems Specialist - 125885

Time Type: Full Time

Position Description Summary

WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

Principal Accountabilities

• Configuring WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; elevate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist training new hires on WMS
• Participate in cross-functional improvement projects
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements
• Maintain a high level of quality in work performed.
• Maintains a clean and safe work environment
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations
• Possess excellent inter-personal and communication skills.
• Performs all other duties deemed necessary to support the WMS system and operation.

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment

Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action.

Accountability - Use professional concepts and corporate policies and procedures to solve a variety of problems.

Impact of Decisions - Moderate impact on corporate operations and fiscal health.

Working Relationships - Regularly interact with peers, customers, and management concerning matters of moderately complex scope and discretion. May supervise and provide direction to staff.

Scope - Work on problems complex in scope. Normally receive general instructions routine work, detailed instruction on new assignments.

Essential Functions

Must be able to pass any required background checks and drug and alcohol tests.

Knowledge and Skills

Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written are required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System experience required. Knowledge of warehouse operations best practices. Generally prefer 1-4 years of related experience.

For this position, the expected base pay range is $70,000.00 - $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.