WMS Local Super User

Kuehne Nagel; Cranbury Township (NJ); On-site; USD 70,000 - 72,000; Full time

Job summary

Kuehne+Nagel is seeking an Enterprise IT support professional to provide white-glove, enterprise-level assistance to customers and partners in the United States. You will troubleshoot, resolve complex issues, and collaborate with development teams while driving improvements to workflows and processes.

The role requires strong English communication, adaptability to shifts, and familiarity with logistics context.

Qualifications

• Strong ability to analyse and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Ability to interact with different countries, cultures, clients (internal and external).
• Excellent English language skills, both written and verbal.
• Technical Support or IT experience is strongly desired.
• Experience in logistics- or transport business is preferred.

Responsibilities

• Provide enterprise-level support to customers and partners.
• Troubleshoot and resolve complex issues with product teams.
• Improve existing workflows and define next steps with technical teams and management.
• Collaborate with other teams on projects for new technology initiatives and deployments.

Skills

Analytical thinking

Problem solving

Fast learner

English communication

IT experience

Cross-cultural interaction

Job description

It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

You will be responsible for providing enterprise-levelsupportto our customers and partners. This is a very dynamic role where you will providetechnical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you bysupportagents. You will be involved inimprovementof the existing workflows/processes and defining next steps for improvements together withtechnical teamsand management.

How you create impact

• The main concern is to provide “white glove” services to the Kuehne + Nagel Inc. executive team and their supporting staff members
• Resolve problems in response to customer or system reported incidents via

trouble tickets.

• Identify and break down problems usingstructuredproblem resolutionapproaches.
• Evaluate, diagnose,research, analyze and providesolutions to problemsencountered.
• Setup and configure requests together with customer(s).
• Make changes to existing setups based on customer description.
• Escalate difficult, complex tasks to the next level.
• Collaborate with other teams on projects for new technology initiatives and deployments; provide management with feedback about areas of technical concern for users and frequently encountered problems.
• Update skill set by keeping up with technology changes and industry trends.
• Attend trainings in accordance to professional development plan.
• Follow standard processes and procedures.
• Respect agreed service levels and KPI´s.
• Working in shifts is required.
• Other one-time tasks assigned by Manager.

What we would like you to bring

• Strong ability to analyse and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Ability to interact with different countries, cultures, clients (internal and external).
• Good communication and presentation skills.
• Excellent English language skills, both written and verbal.
• TechnicalSupportor IT experience is strongly desired.
• Experience in logistics- or transport business is preferred.
• Readiness and availability to work in shifts.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $70,000 and $72,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

This position relates to an available role and not a future talent pool.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools

may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.