WMCS Revenue Generation Lead

WM; Phoenix (AZ); Remote; USD 32,718 - 36,850; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Paid Vacation and Holidays

Job summary

A leading waste management company seeks a WMCS Revenue Generation Lead to act as a contact for new customer requests. This remote position requires strong customer service skills and the ability to collaborate with sales teams to achieve goals. Ideal candidates will have a high school diploma and experience in customer service. Opportunities for career growth and competitive benefits are included.

Qualifications

• Must live and work in the US.
• Experience in a customer service role, one year at Waste Management preferred.
• Ability to cross-train and develop CSR skills.

Responsibilities

• Serve as point of contact for new customer requests.
• Research and monitor new customer requests and provide quotes.
• Interact with sales teams to maintain sales integrity.

Skills

Excellent verbal and written skills

Strong MS Outlook, Word, and Excel skills

Accounting/financial skills

Professional phone etiquette

Problem identification and resolution skills

Ability to manage difficult customer situations

Ability to multi-task

Education

High School Diploma or GED

Two years of relevant customer service experience

Job description

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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Waste Management Compactor Solutions (WMCS) strives to be your one-stop compactor resource. Our mission is to ensure transparency, foster communication, and empower you with the knowledge you need.

This position is remote however it is preferred that the employee resides in the greater Phoenix, AZ area.
I. Job Summary
The WMCS Revenue Lead serves as a point of contact for new customer requests. Collaborates with a team of Sales Coordinators, WM Sales Professionals, and customers to meet overall objectives

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Research and monitor new customer requests. Provide quotes and complete sales directly with customer.
- Interact with sales managers and reps as needed, to maintain integrity of sales revenue and profitability.
- Prepare spreadsheets as necessary, to submit to sales managers on pricing changes to be applied.
- Recognize trends, investigate and provide solutions to reoccurring business processes to support both WMCS and internal organization.
- Work with the Finance Department to reconcile problem accounts.
- Act as liaison between the direct team and other departments within WMCS.
- Work with other supervisors/managers to coordinate services and keep them informed as issues arise.
- Perform other special projects and tasks as assigned.
III. Supervisory Responsibilities
This job has no direct supervisory duties, however, will provide guidance and assistance as required by management. This may include training, coaching and providing feedback to Coordinators, CSS’s and Account Mangers in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/ firing or employee disciplinary authority.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience
- Education: High School Diploma or GED (accredited).
- Experience: Two years of relevant work experience in a customer service role, one year of which is at Waste Management (in addition to education requirement).
- Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked at WM for 12 months. - No written or final disciplinary actions of any type within 90 days prior to eligibility of achieving level status.
- Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period.

B. Certificates, Licenses, Registrations or Other Requirements
- None required.
C. Other Knowledge, Skills or Abilities Required
- Excellent verbal, written and analytical skills.
- Strong MS Outlook, Word and Excel skills.
- Excellent accounting/financial skills, good with numbers.
- Professional phone etiquette.
- Ability to multi task.
- Ability to react well under pressure.
- Identifies and resolves problems in a timely manner.
- Prioritizes and plans work activities.
- Balances team and individual responsibilities and helps build a positive team environment.
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
- Demonstrate accuracy and thoroughness to meet standards in a timely manner.
- Ability to cross train and develop CSR skills.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: remote setting, preference location near Phoenix office.
The expected base pay range for this position across the U.S. is $23.75-$26.75/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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