Withdrawal Management Medical Assistant (HLC)

salvarmycareers; Indiana (PA); On-site; USD 57,308,000 - 85,962,000; Full time

Job summary

The Salvation Army in Indiana is seeking a Withdrawal Medical Assistant to monitor clients, assist with admissions and discharges, and support medical staff in a detoxification unit. The role emphasizes confidentiality and compassionate care within The Salvation Army mission.

Responsibilities include intake assessments, medication administration, vital signs, and coordinating referrals, with a focus on maintaining a safe, supportive environment for clients.

Qualifications

• High School Diploma required; associate degree preferred.
• Registered/Certified Medical Assistant certification required.
• Background check required and reviewed.
• Experience in crisis services or homeless/mental health settings preferred.

Responsibilities

• Conduct intake assessments to collect medical, social, emotional, and demographic data for admissions.
• Record medical history, illnesses, incidents, and medications in client records.
• Coordinate physical examinations by physicians and nursing staff.
• Monitor medical status and vital signs as directed by clinicians.
• Provide first aid and emergency care when needed.
• Facilitate referrals to community resources and transfer information between shifts.

Skills

English proficiency

Microsoft Office

Bilingual Spanish

Sobriety requirement

Education

High School Diploma

Associate degree preferred

Registered/Certified Medical Assistant

Tools

Microsoft Office

Job description

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary Range Starting At: $20.00 per hour

Job Description:

As the Withdrawal Medical Assistant, you will provide basic monitoring of clients’ physical/medical status. Assist with admission assessments and discharges. Facilitates providing a caring and safe environment for each client. Teaching education classes as scheduled. Assist the medical staff on duty while ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Conduct intake assessments to collect medical, social, emotional, and demographic data to assess appropriate admissions into Withdrawal Management based on written policies and the Utilization Review manual
• Record in the client records information and details relating to chronic and acute illnesses, incidents, known withdrawal complication, and all prescribed medications taken by the clients
• Schedule and arrange for physical examinations by the physician and nursing staff
• Conduct ongoing monitoring of medical and physical status along as instructed by the primary Physician
• Follow the standard time regimens for taking and recording vital signs
• Observe and chart clients for withdrawal signs, unusual activity of behavior’s, verbal complaints of physical or psychological problems, and report to the WM Supervisor, Clinical Director, and/or Physician
• Chart thoroughly all pertinent data, including but not limited to medical/health conditions, physician’s orders, complications related to withdrawal and general health, vital signs, medication monitoring, description of course of withdrawal, or other incidents. Document all pertinent observations in client’s chart
• Provide for physical, medical, and emotional needs to all clients as needed
• Perform technical treatment as indicated and/ or directed by written Physician orders and instructed by Nursing Staff or Clinical Director
• Accurately prepare, pass, check, observe, supervise, and record all medications taken
• Provide emergency First Aid care to those clients who exhibit the need
• Facilitate referrals for the clients to provide community resources not provided by SAHLC
• Keep refreshment table clean and stocked for clients
• Assist in keeping the unit clean and orderly by performing necessary cleaning duties to provide a clean and safe environment for the clients
• Wipe mattress and pillows with viro-check after each client has been discharged and change linens as needed
• In accordance with the CFR-42 Federal Law and The Salvation Army policies, always maintain client confidentiality
• Facilitate a seamless and comprehensive transfer of information from one shift to the next
• Cooperate and communicate with other clinical staff in the transfer process of the client to different levels of care
• Attend Withdrawal and agency wide staff as well as monthly in-service meetings as scheduled
• Reports maintenance repairs and services to Clinical Manager and Facility Operations Manager.
• Promote positive public relations by using professional telephone manners, presenting a pleasant and supportive attitude toward the client and their family members or friends, and cooperating with personnel from other outside agencies
• Other tasks as assigned by leadership

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma required; associate degree preferred. Registered/Certified Medical Assistant certification required

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment. Must be a Registered or Certified Medical Assistant. (RMA, CMA, or CCMA).

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Bilingual and able to read, write and speak Spanish preferred
• If in recovery, must demonstrate at least two years of sobriety with evidence of emotional and social stability.

Supervisory Responsibility:

None

All employees recognized that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended

Travel:

May require some travel.

Working Conditions:

Work is performed in a typical detoxification unit environment; may require some weekend and evening work

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Why Work with Us?

If you’re ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army’s brand promise is to Do the MostGood® - and it’s our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others.

We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey…

• 91% are proud of their work to help meet the needs of people in their communities
• 75% find their “Work Stress” manageable
• 80% find their managers supportive during those times of stress
• 89% appreciate the flexible work options they have in their position
• 98% appreciate how they are allowed to use 4 sicks days as “Discretionary”
• 99% appreciate the 11 paid holidays they receive each year

See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army…

1. Helping People
2. Faith Centered Organization
3. Work Environment/ Co-Workers
4. Benefits