Wireless Sales Pro — Unlimited Commission & Growth

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); Jersey City (NJ); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Commission

401K

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Luna Wireless, an Authorized T-Mobile Retailer, is hiring Retail Sales Representatives (RSR) in the Jersey City area. You will be a brand ambassador, building energy for our products and services in a fast-paced environment.

You’ll learn to understand customer needs and demonstrate the latest technology and solutions to help customers stay connected. We offer training, competitive base pay with commission, benefits for part-time and full-time staff, and opportunities for advancement.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establish relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment
• The experience you’ll bring
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Skills

Customer service

Sales

Bilingual Spanish

Communication

Team player

Education

High School Diploma or GED

Job description

Luna Wireless, an Authorized T-Mobile Retailer, is hiring Retail Sales Representatives (RSR) in the Jersey City area. You will be a brand ambassador, building energy for our products and services in a fast-paced environment.

You’ll learn to understand customer needs and demonstrate the latest technology and solutions to help customers stay connected. We offer training, competitive base pay with commission, benefits for part-time and full-time staff, and opportunities for advancement.