Wireless Sales Manager - W3475 / W3564 / W4687

OSL Retail Services; Norristown (Montgomery County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

On-the-job training

Career advancement

Employee referral program

Job summary

OSL Retail Services in Norristown, PA is hiring a Team Lead to elevate sales performance across our mobile expert teams. You will hire, train, and coach staff, set performance goals, and align daily activities with company KPIs.

The role requires full-time availability including evenings and weekends, the ability to lift up to 50 pounds, and travel to multiple stores as needed. We offer comprehensive benefits and career growth within a diverse, inclusive workplace.

Qualifications

• 1+ years' experience in a management role.
• Experience leading teams to meet sales targets.
• Understanding of sales and customer service fundamentals.

Responsibilities

• Drive sales excellence by understanding customer needs and providing tailored product solutions.
• Lead, coach, motivate, and manage the performance goals of team members.
• Collaborate with leadership on strategic action plans to support KPIs.
• Achieve set OSL Targets and Key Performance Indicators (KPIs).
• Coordinate weekly team schedules to secure sufficient staffing across all stores.
• Train teams on all operational guidelines, carriers, and product knowledge.
• On-board/off-board all employees.
• Participate in all required training, including personal and professional development.
• Contribute to sales initiatives and work side by side with your team when needed.

Skills

People management

Sales leadership

Customer service

Team coaching

Store operations

Job description

Overview

Ready to take your sales career to the next level? As a Team Lead you’ll play a vital role in advancing sales objectives, developing a skilled team of Mobile Experts, and ensuring that customers receive outstanding personalized experiences!

• Earn a competitive annual salary of $50-$65k with the potential for additional performance-based earnings
• Enjoy comprehensive benefits, including full health and dental coverage
• Benefit from on-the-job training, career advancement and generous employee referral program
• Experience the impact of OSL’s commitment to diversity and inclusion through programs like OSL Cares and WE@OSL, empowering women and fostering social change

Our Commitment to YouWe’re a dynamic, people-centric company excelling in outsourced sales for North America’s top Fortune 500 firms. Proudly recognized by Deloitte as a Best Managed Company for the last 7 consecutive years, we attract passionate individuals eager to advance their careers in a supportive and growth-oriented environment. Join us at OSL, where we offer unmatched opportunities to learn, grow, and thrive.

What You Can Expect Day-to-Day

• Drive sales excellence by understanding customer needs and providing tailored product solutions
• Lead, coach, motivate, and manage the performance goals of team members
• Collaborate with leadership on strategic action plans to support KPIs
• Achieve set OSL Targets and Key Performance Indicators (KPIs)
• Coordinate weekly team schedules to secure sufficient staffing across all stores
• Train teams on all operational guidelines, carriers, and product knowledge
• On-board/off-board all employees
• Participate in all required training, including personal and professional development
• Contribute to sales initiatives and work side by side with your team when needed

What it Takes

• Full-time availability, including days, evenings, and weekends (and holidays)
• 1+ years' experience in a management role
• Able to lift 30-50 pounds and stand/walk for extensive periods
• Own a vehicle and be able to travel to your store(s) during operational hours
• Understanding of sales and customer service fundamentals
• Track record of leading teams who exceeded sales targets and quotas
• Able to manage budgets, forecast sales, merchandising, and retail metrics

What You Bring to The Team

• You possess the ability to motivate and lead your team successfully
• You understand the art of meeting customer needs and delivering exceptional service
• You quickly address and resolve challenges

We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.