Wireless Retail Store Manager BROOKLYN | Myrtle Ave

Arch Telecom; New York (NY); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP

Bonus earnings

Automatic raises

Cell phone plan discount

Health benefits

Resumo da oferta

Arch Telecom is seeking a Retail Store Manager to lead a high-energy team in our New York store. You’ll drive sales, streamline store operations and deliver exceptional customer experiences through hands-on coaching and product demonstrations.

You’ll leverage wireless sales expertise, motivate staff, and build strong relationships with customers to uncover needs and provide tailored solutions. A dynamic, energetic culture awaits at Arch Telecom.

Qualificações

• Leadership and motivational skills to lead a retail team.
• Competitive drive and sales focus.
• Excellent communication with customers and team.
• Prior wireless sales experience.
• Must be at least 18 years old.
• High school degree or GED required.

Responsabilidades

• Lead by example to meet or exceed sales goals and oversee store functions.
• Demonstrate product knowledge with hands-on demonstrations of devices and services.
• Develop relationships with customers, uncover needs and provide personalized solutions.
• Coordinate trainings, onboarding and coaching for store staff across channels.
• Identify and hand off small business leads and support store initiatives.

Conhecimentos

Leadership

Sales

Communication

Customer service

Team coaching

Wireless sales experience

Formação académica

High school degree or GED

Descrição da oferta de emprego

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.What you'll do in your role?Lead by example, demonstrating all the things it takes for your team to head to the top:Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-storeExploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.Finally, you’ll make sure your store is always at its best!Approaching service and sales needs with patience, honesty and empathy.Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.Build relationships with and partner with employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Develop strong peer relationships where we are all accountable for the company’s success.Be willing to have a good time while providing first class customer experienceThe ideal candidate will bring:Leadership!Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.Being effective with operational, financial and performance management.Amazing communication skills, to your team and customers.Prior wireless sales experience.What’s in it for you?Employee Stock Ownership Program (ESOP)Competitive salary payBonus earningsAutomatic raises when reaching attainable milestonesExciting opportunities for career advancementDiscounted T-Mobile Cell Phone PlanA culture of care & excellenceHealth Benefits for Full Time EmployeesWhat “must haves” do you need?Be at least 18 years of ageWireless sales experienceHigh school degree or GEDAbility to stand for long periods of timeAbility to lift objects weighing up to 25lbsReliable transportationFull Time (45 hours) availabilityDiversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!Apply Now: www.archtelecom.netInquiries: [e-mail]