Wireless Retail Assistant Store Manager - Glenway Avenue

Cellular World; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Cellular World, an AT&T authorized retailer, is seeking an enthusiastic Wireless Retail Assistant Store Manager. This full-time position involves driving sales, managing inventory, and providing excellent customer experiences while developing team capabilities. Ideal candidates possess leadership skills, retail management experience, and a passion for mobile technology.

Benefits

Tenure Increase Program

Medical/Dental and Vision benefits

401(k) plan with company contribution

Employee discounts on AT&T services

Qualifications

• Previous retail or customer service management required.
• Ability to work full time, weekends, and peak periods.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Support the Sales Manager in achieving store sales goals.
• Drive sales and customer satisfaction through key behaviors.
• Manage inventory and assist with training new employees.

Skills

Leadership

Customer Service

Technology Savvy

Job description

AT&T Wireless Retail Assistant Store Manager

Cellular World | AT&T Authorized Retailer

$40,000 - $60,000annually includes sales commissions and bonuses

Cellular World, a leading AT&T authorized retailer, is currently looking for a strongAT&T Wireless Retail Assistant Store Managerwho is passionate about mobile technology. We are currently accepting resumes for a full-timeWireless Retail Assistant Store Managerto join our innovative, best in class and growing company. As theRetail Assistant Sales manager,your goals are to support the Sales Manager to ensure the store delivers an excellent customer experience using the 5 Key Behaviors, exceed sales metrics, manage and protect company assets and increase profitability all while developing your team to be best in class.

• Tenure Increase Program
• PTO Accrual
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T’s premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allows you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities:

• Follow coaching and leadership of the Sales Manager.
• Drive sales and customer satisfaction using the 5 Key behaviors. Retain, implement and ultimately train the behaviors with sales team.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and customer service.
• Observe customer experience to determine focus of 6 steps sales process.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training – ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory –Assist with ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement and coaching to promote learning and growth of sales associates. Along with the Sales Manager, recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends and other relevant information.
• Ensure proper merchandising within store, including product placement, display, and brand compliance per AT&T requirements. Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as the Sales Manager-in-Training to be considered as a candidate for promotion to Sales Manager or Assistant Sales Manager.

Requirements

• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full time, weekends and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging consumer. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license and reliable transportation.
• Must be at least 18 years of age.
• Must be able to pass background.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.