Wireless Customer Experience Agent (Bilingual) - Exclusive Hiring Event

Boost Mobile; El Paso, Northern (TX, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career Growth: Opportunity to promote

Comprehensive Benefits: Paid training,

Exclusive Perks: Discounts on Boost/TV

Job summary

EchoStar is hiring for a Wireless Customer Experience Representative in El Paso, TX. This on-site role begins with full-time paid training, offering a base rate of $16.50 per hour with a $0.50 language differential, potentially reaching $18.15 per hour within 60 days.

You will serve Boost Mobile customers, resolve issues, and promote services while learning the product line and pricing plans. Training is comprehensive and the environment is fast-paced and customer-focused.

Qualifications

• High school diploma or GED required.
• Ability to work full-time on-site.
• Shifts may include evenings, weekends, or holidays.
• Smartphone or device with active network connection.
• Pre-employment screen required.

Responsibilities

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting services.
• Maintain knowledge of wireless products, accessories and pricing plans.
• Respond to billing, devices, product features, troubleshooting and hardware inquiries with one-call resolution.
• Identify opportunities to improve service and efficiency by analyzing call trends and giving feedback.
• Advocate for customer needs and provide solutions for technical issues across a diverse base.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Job description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities

Join our Customer Service Team: Exclusive Event in El Paso, Texas

Ready to ditch the weeks-long interview cycle? Join our hiring event on October 14th. We are providing tours, handing out SWAG and making same-day offers!

Opportunities:

• Opportunity to receive a promotion within your first year
• Connect customers with solutions they love
• High-energy culture

Elevate your career in a dynamic environment at EchoStar, where you grow your career here faster.

The process:

• Apply to Attend: Click the “Apply” button at the top to submit your application
• Phone Interview:A recruiter will contact you to schedule a brief 5-10 minute phone call.
• Your Exclusive Invitation: Speak with our recruiters and you’ll receive an exclusive invite from our recruiting team to join us at the event.

Don’t miss this opportunity to accelerate your career. Apply today to speak with a recruiter!

The Event:

We’ve designed an experience where you’ll tour the office to get an exclusive feel for our company culture. Dive into this unique opportunity to showcase your skills, interview directly with hiring managers and fast-track your way into a new career with potential same-day offers!

Event Details: Your exclusive invite to the event will be scheduled by your recruiter once you apply.

Date: Wednesday, October 15th 2026

Location: EchoStar, and DISH Office in El Paso, TX

Wireless Customer Experience Representative:

$16.50/hr+ &0.50 language differential with the opportunity to increase pay to $18.15/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site.

What You’ll Do:

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
• Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
• Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

Skills, Experience and Requirements

Requirements:

• High school diploma or GED required

• Ability to work full-time on-site

• Flexible to work shifts which can include evenings, weekends, or holidays

• Smartphone or device with active network connection

• Pre-employment screen required

• Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

What’s In It For You?

• Career Growth: Opportunity to promote within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Ranges

Compensation: $16.50/Hour