Wireless Customer Service Representative - Paid Training Provided

EchoStar; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Medical/Dental/Vision

401(k) with company match

Employee Stock Purchase Program

Tuition Reimbursement

Discounts on Boost Mobile plans

Job summary

EchoStar is seeking a Customer Service Representative to join Boost Mobile on-site in Chandler, AZ. Starting pay is $20 per hour with potential to reach $22 within 60 days, plus a $2 per hour premium for evening and weekend shifts. Full training, benefits, and career growth are provided.

The role emphasizes customer advocacy, one-call resolution, and knowledge of wireless plans. Flexibility for evenings/holidays and pre-employment screening are required.

Qualifications

• High school diploma or GED required.
• Full-time on-site work arrangement.
• Flexible to work evenings, weekends, or holidays.

Responsibilities

• Serve as the voice of Boost Mobile, resolving issues and promoting services.
• Maintain knowledge of wireless products, pricing plans and accessories.
• Respond to inquiries regarding billing, devices, features, troubleshooting, and hardware operations.
• Identify opportunities to improve customer service and efficiency from call trends.
• Provide solutions for technical issues and support a diverse customer base.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Multitasking

Integrity

Education

High School Diploma or GED

Job description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Job Duties and Responsibilities

Customer Service Representative: $20.00/hr starting pay with the opportunity to increase pay to $22.00/hr within 60 days. No experience required. We provide full-time paid training!

What You’ll Do

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
• Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
• Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

What’s in it for You

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Additional Pay

Earn an additional $2/hr for shifts after 6 PM and on weekends!

Skills, Experience and Requirements

• High school diploma or GED required
• Ability to work full-time on-site
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone or device with active network connection
• Pre-employment screen required
• Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Ranges

Compensation: $20.00/Hour