WIOA Program Lead

Careerteam; Everett (WA); On-site; USD 66,000 - 69,000; Full time

Benefits offered by this job

Healthcare

Dental

Paid time off

Job summary

Career Team is seeking a WIOA Program Lead to coordinate programs and manage services under the Project Director. This role focuses on policy implementation, contract compliance, and program analysis to drive outcomes.

The ideal candidate holds a Bachelor’s degree (or equivalent) with 5+ years of supervisory experience, strong leadership, data analysis, and customer service skills. The position is 100% onsite in Snohomish County, WA, with competitive benefits.

Qualifications

• Bachelor’s Degree in Business Administration, Psychology, Social Services or a related field, or equivalent experience.
• Minimum five years of supervisory or management experience.
• Knowledge of workforce development program operations preferred.
• Strong business knowledge of customer service best practices and performance management.
• Ability to work with diverse customer base and be culturally sensitive.
• Experience in training and coaching/mentoring; strong project management and data analysis skills.

Responsibilities

• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Lead program staff to meet or exceed performance goals and ensure accurate review of case files; monitor eligibility costs.
• Identify community partnerships and maintain partner relationships.
• Direct, control, and supervise career advisors; provide coaching and evaluations.
• Prepare programmatic monthly and quarterly reports and support cross-functional collaboration.

Skills

Project leadership

Team management

Customer service

Data analysis

Communication

Problem solving

Budget awareness

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Career Team

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE

WIOA Program Lead

REPORTS TO

Project Director

LOCATION

Snohomish County, WA

EMPLOYMENT TYPE

Full-Time, Non-Exempt Employee

Priority Review

Applications are reviewed on a rolling basis, and interviews may be scheduled before the application window closes. We encourage interested candidates to apply and complete the interview process as early as possible.

Career Team is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of Policies and Procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the Project Director.

Your Impact on Career Team’s Success

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction


• Manage and lead program staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility


• Ensures appropriate action is followed to correct deficiencies


• Identify community partnerships, collaborate with other professionals and maintain partner relationships


• Strong business acumen


• Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures


• Develops and maintains effective teamwork strategies


• Identifies and addresses needs for staff training


• Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled


• Utilize and model extreme customer service behaviors in all interactions with internal and external customers


• Approach each day and task with a solutions-oriented and responsive mindset


• Lead team meetings


• Author programmatic monthly and quarterly reports


• Other duties and projects as needed

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have

• A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field or equivalent experience with 2-3 years of proven management skills


• Minimum of five years of supervisory or management experience


• Preferred knowledge of the workforce development program operations and development.


• Strong business knowledge of customer service best practices and performance management


• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive


• Experience in training and coaching/mentoring


• Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels


• Excellent interpersonal skills and both written and oral communications skills


• Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment


• Ability to lead in a dynamic team environment - must have excellent teamwork and interpersonal skills


• Must have a valid driver's license and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role

• Strong computer skills in MS Excel and Google Sheets


• Experience and knowledge of workforce development contracts/programs


• Astounding ability to multitask and be proactive

Salary

$65,500 - $69,000/yr

Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.

Travel

Travel for this role is primarily limited to necessary trips within Snohomish County to support project operations and partnerships. All travel outside of Snohomish County must be submitted for prior approval to the Project Director.

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies


• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation


• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program


• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature;Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status;Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information;Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN);National identifiers, such as SSN, passport and visa information, and immigration status and documentation;Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes;Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.