WINNERS CLUB HOST

Ohkay Hotel Casino; Acoma Pueblo (NM); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading casino in New Mexico as a Winners Club Host where you'll deliver exceptional customer service while engaging patrons in exciting promotions and events. This entry-level role is essential for enhancing customer experiences and requires strong communication and interpersonal skills. Ideal candidates will enjoy working in a dynamic casino environment.

Qualifications

• Must be 21 years of age or older.
• Ability to work in a fast-paced environment.
• Excellent customer service skills required.

Responsibilities

• Provide exceptional customer service to patrons.
• Promote and sell events, manage giveaways, and assist with point redemptions.
• Conduct promotional activities such as cash payouts.

Skills

Customer Service

Communication

Interpersonal Skills

Basic Mathematics

Education

High School Diploma or GED/equivalent

Job description

Join to apply for the WINNERS CLUB HOST role at Ohkay Hotel Casino

3 days ago Be among the first 25 applicants

Join to apply for the WINNERS CLUB HOST role at Ohkay Hotel Casino

Position Summary

The Host/Hostess shall provide exceptional, courteous customer service to all our patrons, while maintaining a professional, friendly, and energetic environment.

• Recruit and register new members.
• Promote and/or sell upcoming and special events, promotional giveaways, drawings, tournaments, concerts, etc.
• Assist with point redemptions.
• Print and issue Winners Club cards.
• Assist patrons with accurate account information.
• Assist patrons with giveaway rules and regulations applicable for different promotions.
• Assist patrons with use of the MGT Kiosks (Registering for a promotion, checking-in for a drawing, retrieving food vouchers, etc.).
• Responsible for Patron Management data confidentiality and accurate data entry.
• Complete the Information Data Sheet and Photo Release forms.
• Ability to conduct promotional cash payouts.
• Assist in signage replacement and removal.
• Ability to sell event/concert tickets using ticketing software.
• Resolve or direct customer complaints to supervisor on duty.
• Comply with all safety and emergency procedures.
• Perform other related duties when assigned.
  
  

Position Summary

The Host/Hostess shall provide exceptional, courteous customer service to all our patrons, while maintaining a professional, friendly, and energetic environment.

Job Requirements

• Provide quality customer service.
• Recruit and register new members.
• Promote and/or sell upcoming and special events, promotional giveaways, drawings, tournaments, concerts, etc.
• Assist with point redemptions.
• Print and issue Winners Club cards.
• Assist patrons with accurate account information.
• Make promotional/casino announcements.
• Assist patrons with giveaway rules and regulations applicable for different promotions.
• Assist patrons with use of the MGT Kiosks (Registering for a promotion, checking-in for a drawing, retrieving food vouchers, etc.).
• Responsible for Patron Management data confidentiality and accurate data entry.
• Complete the Information Data Sheet and Photo Release forms.
• Ability to conduct promotional cash payouts.
• Assist in signage replacement and removal.
• Ability to sell event/concert tickets using ticketing software.
• Resolve or direct customer complaints to supervisor on duty.
• Comply with all safety and emergency procedures.
• Perform other related duties when assigned.
  
  

EDUCATION:/EXPERIENCE:

High School Diploma or GED/equivalent. Must be 21 years of age or older.

Skills

Courteous and professional manner.

Excellent Communication And Interpersonal Skills.

Excellent customer service skills.

Knowledge of basic mathematics.

Physical/Mental Demands

Ability to work in a fast-paced and noisy environment.

Will be required to work various shifts, weekends, holidays, promotions special events and additional hours.

Must be able to lift 30 pounds at times.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee must have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Working Conditions

Ability to work in a casino environment, in the midst of noise, crowded situations, etc.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Ohkay Hotel Casino by 2x

Get notified about new Host jobs in Pueblo, NM.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.