Wingstop Team Member

Wingstop; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Wingstop is seeking team members to deliver fast, friendly service in a busy restaurant. You will take orders, handle payments, promote menu items, and ensure orders are accurate and timely.

Maintaining cleanliness and following safety standards are essential to daily operations. As a team member, you will collaborate with kitchen staff to produce high‑quality wings and sides, manage order flow, and ensure guests have a memorable experience.

Qualifications

• Provide friendly and efficient guest service.
• Accurately handle cash, credit cards, and gift cards.
• Collaborate with kitchen and front-of-house teams.
• Follow hygiene and sanitation standards.
• Communicate clearly with customers and coworkers.

Responsibilities

• Greet customers and take orders in person or by phone.
• Promote menu items, specials, and sauces.
• Ensure order accuracy and timely fulfillment.
• Maintain cleanliness in front-of-house and restrooms.
• Reconcile cash drawer at end of shift and report discrepancies.
• Follow safety procedures and wear company uniform guidelines.
• Address customer questions and resolve issues or escalate to management.

Skills

Customer service

Cash handling

Teamwork

Food safety

Communication

Job description

NIGHTS UNTIL CLOSING AND WEEKENDS ARE REQUIRED

As a team member at Wingstop, an employee is responsible for taking customer orders and communicating them clearly to the kitchen staff. They must work quickly and efficiently with coworkers to ensure guests receive their food in a timely manner. Responsibilities include managing cash drawers, addressing and resolving customer concerns, and replacing food items when needed. Team members are expected to prepare high-quality food that is consistent in taste and presentation every day. This role plays an important part in Wingstop operations by following company standards in all areas, including food preparation, cleanliness, and customer service. Proper hygiene and sanitation practices must always be followed. Employees should remain calm, focused, and productive in a fast-paced environment. Being a strong team player is essential, as the job requires collaboration and maintaining positive interactions with both coworkers and guests.

Key Responsibilities:

• Welcome and greet customers entering the restaurant or calling in.
• Take customer orders in person and over the phone; promote menu items, sauces, and current specials.
• Handle payments accurately using cash, credit cards, and gift cards.
• Respond to customer questions and offer helpful menu suggestions.
• Ensure orders are completed within company time standards.
• Check that all food items meet presentation standards and confirm order accuracy before handing them out.
• Reconcile the cash register at the end of each shift and prepare it for the next employee.
• Help maintain cleanliness and organization in the front-of-house area.
• Follow all safety and sanitation procedures to ensure a safe work environment.
• Maintain a neat and professional appearance in line with company uniform guidelines.
• Address customer complaints and refer more serious issues to management.
• Provide a positive and memorable experience for every customer.
• Follow proper and safe cooking procedures at all times.
• Quickly read and understand order tickets.
• Accurately count and prepare the correct quantities of classic wings, boneless wings, and tenders for each order.
• Manage cooking times for wings and fries using the appropriate timers.
• Sauce, season, and package food according to Wingstop standards.
• Portion cooked items correctly into designated containers.
• Cook wings, tenders, and fries using the proper equipment and techniques.
• Maintain fryer quality by filtering and refreshing oil daily while following safety guidelines.
• Keep the kitchen clean throughout the shift and during closing duties.
• Report any safety, sanitation, or staff concerns to the manager on duty immediately.
• Support coworkers as needed and follow instructions from supervisors.
• Understand and apply proper hygiene and food safety practices.
• Safely use cleaning chemicals according to instructions.

Disclaimer:

This job description outlines the general duties and expectations of the position and is not a complete list of all responsibilities or skills required.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.