Wingstop Shift Supervisor

Wingstop; Norton Shores (MI); On-site; USD 36,000 - 46,000; Full time

Job summary

Wingstop is seeking a hands-on Shift Leader to drive daily restaurant operations, lead team performance, and uphold brand standards. As Manager on Duty, you’ll ensure an exceptional guest experience while maintaining Quality, Service, and Cleanliness across shifts.

You will coach staff in real time, monitor food safety and sanitation, and ensure timely service during peak and off-peak hours. If you thrive in a fast-paced environment and value teamwork, this role is for you.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members effectively across kitchen and front of house.
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and SOS performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.
• Deliver fast, friendly, and accurate service on every shift.
• Address and resolve guest concerns professionally and efficiently.

Skills

Leadership

Communication

Problem-solving

Team management

Job description

Job description:

The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty, this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness.

This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.

Key Responsibilities

Shift Leadership & Operations

• Lead and manage restaurant operations during assigned shifts as MOD
• Deploy team members effectively across key positions (kitchen and front of house)
• Drive strong execution during peak and non-peak hours
• Monitor ticket times, order flow, and Speed of Service (SOS) performance
• Adjust staffing and manage breaks based on business needs
• Communicate clear goals and expectations to the team each shift

Food Quality & Safety

• Ensure all food is prepared and presented to brand standards
• Monitor inventory levels, prep readiness, and product quality
• Complete food safety checks, including temperature logs and compliance procedures
• Maintain full adherence to food safety regulations and QSC standards

Cleanliness & Restaurant Standards

• Execute daily cleaning plans and maintain sanitation standards
• Ensure cleanliness across the entire restaurant (FOH and BOH)
• Maintain cleaning systems and documentation
• Support equipment upkeep, including fryer maintenance and boil-outs

Cash Handling & Administrative Execution

• Follow all cash handling procedures and maintain accurate cash control
• Balance registers and complete required shift documentation
• Execute opening and closing procedures with consistency
• Support deposit processes when assigned

Guest Experience

• Deliver fast, friendly, and accurate service on every shift
• Address and resolve guest concerns professionally and efficiently
• Ensure team members consistently follow service standards
• Create a positive, high-energy environment that keeps guests coming back

Qualifications

• Previous restaurant or shift leadership experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to perform in a fast-paced, high-volume environment
• Knowledge of food safety and sanitation practices
• Flexible availability, including nights, weekends, and holidays

Welcome to Wingstop.

What started as a small wing restaurant in Garland, Texas back in 1994 has grown into a global brand with over 2,500 locations and we’re still climbing.

Why? Because we do a few things better than anyone else:

We bring bold, unforgettable flavor

We serve high-quality food, fresh and never faked

And we create an experience that keeps guests coming back

At Wingstop, we’re not just in the wing business we’re in the flavor business.

For over 30 years, we’ve been perfecting our craft. From our proprietary recipes to the way we serve every guest, everything we do is built around one mission:

To Serve the World Flavor.

That means every order matters. Every guest matters. Every role on the team matters.

When you join Wingstop, you’re stepping into a brand known for:

• High standards
• Strong culture
• Consistent execution
• And teams that show up ready to win