Winery Concierge

Lewis-Cellars; Napa (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Career advancement opportunities

Learning & development resources

Job summary

Lewis Cellars in Napa, CA is launching a reimagined estate experience focused on warm hospitality and world-class wine. We seek a Winery Concierge to greet guests, manage reservations, guide tastings, and support events in a fast-paced setting.

This full-time role requires weekend and holiday availability with occasional evening shifts; training on our wines and exceptional service is provided to ensure unforgettable guest experiences.

Qualifications

• Experience in customer service or hospitality, preferably in wine industry.
• RBS and Food Handler Certifications required or willingness to complete shortly after hire
• Knowledge of wines and wine-making process; willingness to learn

Responsibilities

• Welcome guests with warmth and professionalism, creating a positive first impression
• Manage phone and online reservation inquiries and confirm bookings
• Assist in setting up tasting room and reception areas; explain wine selections and pairings
• Promote and process wine and merchandise sales, including memberships and events
• Maintain accurate reservation records, guest counts and purchases
• Support winery-hosted events with logistics and upbeat atmosphere

Skills

Customer service

Hospitality

Reservations management

Wine knowledge

Reservation software

Food Handler Certification

RBS Certification

Education

High School diploma or equivalent

Tools

Tock

Commerce7

Job description

A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef.This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journey—bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you’re passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special.

We are seeking an enthusiastic and customer-focused individual to join our team as aWinery Concierge. In this role, you will be the first point of contact for guests, ensuring a warm and inviting experience as they visit our winery. Your role will involve greeting guests, managing reservations, facilitating tastings, and providing exceptional customer service in a fast-paced and enjoyable environment.

This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Job Description

• Guest Reception and Engagement:
  • Welcomes guests with a friendly and professional demeanor, creating a positive first impression
  • Answers questions about the winery, its history, and the products offered
  • Guides visitors to the appropriate tasting areas, tours, or events
• Reservation Management:
  • Handles phone and online inquiries regarding reservations, events, and tours
  • Schedules and confirm bookings, ensuring proper coordination with other winery departments
• Tasting Room Support:
  • Assists in setting up and organizing the tasting room and reception area
  • Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
• Retail and Sales Assistance:
  • Promotes and processes wine and merchandise sales
  • Assists guests with purchasing wine club memberships or special event tickets
• Administrative Tasks:
  • Maintains accurate records of reservations, visitor counts, and purchases
  • Handles guest feedback and escalates issues to management as needed
• Event Support:
  • Supports winery-hosted events, including private tours, corporate gatherings, and weddings
  • Provides logistical support and maintain an upbeat atmosphere during events

Qualifications

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry);experience in a restaurant is preferred but not required
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
• Proficiency with reservation software and basic office tools; Tock, Commerce 7
• Flexibility to work weekends, holidays, and evenings as needed
• Ability to multitask and remain composed in a fast-paced environment
• Ability to follow instructions and work independently or as part of a team
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
• Strong organizational and time management skills
• Strong communication and interpersonal skills
• High School diploma or equivalent

Pay Range: $24.00 - $26.00 an hour.Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visitcsr.wonderful.com .
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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