Wine Tasting Room Host & Guest Experience Ambassador

Treasury Wine Estates; Paso Robles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Treasury Wine Estates is seeking a guest‑focused tasting room host in Paso Robles. You will deliver first‑class service, manage reservations, and assist with events and daily operations to ensure a seamless guest experience.

The role requires 21+ with valid CA Food Handler’s certification, Spanish a plus, and strong communication. Training and benefits accompany a dynamic wine country environment.

Qualifications

• Excellent customer service with a friendly, people‑oriented approach.
• Professional presentation and strong English communication.
• Ability to multitask, stay detail‑oriented, adapt to change.
• Punctual, reliable, and flexible.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as ambassador delivering exceptional customer service.
• Coordinate and manage guest reservations via phone, email, and CellarPass.
• Schedule appointments to optimize guest flow.
• Welcome, greet, and direct guests for scheduled and walk‑in appointments.
• Manage reservations, seating, and table assignments.
• Capture and maintain accurate guest data in reservation software.
• Prepare daily tasting room schedules and support internal and external communication.
• Assist tasting room operations and onsite events, including pouring and POS orders.

Skills

Customer service

Professional demeanor

Multitasking

Punctuality

MS Office

Paso Robles knowledge

Spanish a plus

Food handler’s cert

21+

Job description

Treasury Wine Estates is seeking a guest‑focused tasting room host in Paso Robles. You will deliver first‑class service, manage reservations, and assist with events and daily operations to ensure a seamless guest experience.

The role requires 21+ with valid CA Food Handler’s certification, Spanish a plus, and strong communication. Training and benefits accompany a dynamic wine country environment.