Wine Steward

Jetro Restaurant Depot; Huntington Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

JETRO Restaurant Depot in Huntington Beach, CA is seeking a Wine Steward to manage the wine and spirits selection, stock aisles, label products, and provide friendly customer service.

The role requires knowledge of wine and spirits, adherence to state laws, collaboration with Branch managers, and the ability to work across locations. A valid driver’s license and willingness to travel frequently are needed.

Qualifications

• High School Diploma or GED with 4+ years in customer service.
• Ability to present information clearly to managers, customers, and the public.
• Excellent communication and interpersonal skills.
• Valid Driver’s License and ability to travel frequently.
• Computer literacy.

Responsibilities

• Know and comply with state/local alcohol laws.
• Demonstrate wine and spirits knowledge to customers.
• Support relationships with large customers and sign up new accounts.
• Ensure proper customer service and stocking.
• Maintain pricing, labeling, and displays.
• Enter customer license information into system.
• Monitor compliance with payment methods.
• Work across locations as needed.
• Stock, label, and clean aisles.
• Post POS signs and events where possible.

Skills

Wine knowledge

Customer service

Interpersonal skills

Communication

Driver's license

Computer literacy

Travel ability

Education

High School Diploma or GED

Job description

Job Details

Position Title: Wine Steward

Department: Wines and Spirits

Supervisor: Assistant Branch Manager/Branch Manager

FLSA: Non-exempt (Paid by the hour)

Position Summary

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions

• Must know and comply with all State and Local laws regarding the wholesale of alcohol (beer, wine, liquor, and spirits).
• Demonstrate wine and spirits knowledge to see to customers in the branch
• Ensure proper customer service and work with Field Marketing Representatives, Branch Manager and department managers to develop relationships with large customers and sign up new accounts.
• Enforce license limitations by only selling to customers the items they are licensed for.
• Enter customer license information into JSS and maintain database of customer contact information.
• Ensure that payment methods are in compliance with State and local regulations. (For example: NYS does not permit credit cards as a payment method.)
• Build and maintain floor displays
• Maintain clear and accurate record of in store use of product
• Maintain accurate prices of product
• Maintain shelves well stocked and organized.
• Post POS signs, pricing, sales and when possible calendar of events.
• Communicate inventory needs
• Work in different locations as needed.

Other Responsibilities

• Performs other duties as required and assigned.

Education, Experience And Skills Required

• High School Diploma OR GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.
• Ability to effectively present information and respond to questions from managers, customers, and general public
• Effective communication skills.
• High level of interpersonal skills.
• Commitment to company values and strong customer orientation.
• Valid Driver’s License.
• Ability and availability to travel on a frequent basis
• Computer Literacy

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – frequently
• Twist/turn head – occasionally
• Bend over/stoop – frequently
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment

• Equipment in motion (forklifts, electric pallet jacks, scooters)

Acknowledgement

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.