Wine Sales Team Member

Pogo's Wine & Spirits; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Pogo’s Wine & Spirits in Dallas, TX, is seeking a knowledgeable Wine Sales Team Member to provide exceptional customer service and drive sales. The role emphasizes learning about wines, helping customers choose bottles for occasions, and maintaining a well-stocked, welcoming store environment.

You will participate in tastings, events, and training while collaborating with the team to meet daily goals. Flexibility for evenings and weekends is required to support busy retail periods.

Qualifications

• Retail, hospitality, or customer service experience preferred.
• Wine industry experience or a strong willingness to learn required; certifications are a plus.
• Strong communication, customer service, organizational, and problem-solving skills.
• Self-starter who can work independently and collaboratively.
• Comfortable using point-of-sale and inventory management systems.
• Flexible availability for evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods and safely lift and move cases of wine, with or without reasonable accommodation.
• Commitment to responsible alcohol sales and compliance with applicable laws and company policies.

Responsibilities

• Provide attentive, knowledgeable, and welcoming service to every customer.
• Recommend wines based on customer preferences, occasions, food pairings, and budgets.
• Drive sales by suggesting complementary products, additional bottles, and mixed cases.
• Build customer relationships, assist with special orders, and support individual and team sales goals.
• Open, close, and maintain assigned areas according to store procedures.
• Keep shelves, displays, and promotional areas clean, organized, properly priced, and stocked.
• Replenish merchandise, rotate stock, and maintain accurate product placement.
• Assist with receiving deliveries, verifying quantities and pricing, and putting away inventory.
• Follow established inventory procedures for scanning, receiving, transfers, and adjustments.
• Monitor low-stock items and discrepancies and communicate concerns to management.
• Continuously develop knowledge of wine regions, producers, varietals, vintages, and winemaking.
• Participate in team tastings, vendor presentations, and educational training.
• Stay informed about new arrivals, featured wines, and promotions.
• Share product knowledge with customers and fellow team members.
• Collaborate with the wine team, management, social media, and other departments.
• Communicate customer requests, inventory needs, and daily priorities effectively.
• Assist with wine tastings, store events, vendor visits, and promotions.
• Demonstrate initiative, accountability, professionalism, and a positive, team-oriented attitude.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem-solving

Self-starter

POS systems

Tools

POS systems

Inventory management systems

Job description

Pogo’s is seeking a knowledgeable, personable, and motivated Wine Sales Team Member to deliver exceptional customer service, drive sales, and support daily retail operations. The ideal candidate is passionate about wine, eager to learn, customer-focused, and willing to take initiative in maintaining a well-stocked, organized, and welcoming store. Wine certifications are not required but are a plus.

Key Responsibilities

• Provide attentive, knowledgeable, and welcoming service to every customer.
• Recommend wines based on customer preferences, occasions, food pairings, and budgets.
• Drive sales by suggesting complementary products, additional bottles, and mixed cases.
• Build customer relationships, assist with special orders, and support individual and team sales goals.

Daily Retail Operations & Inventory

• Open, close, and maintain assigned areas according to store procedures.
• Keep shelves, displays, and promotional areas clean, organized, properly priced, and stocked.
• Replenish merchandise, rotate stock, and maintain accurate product placement.
• Assist with receiving deliveries, verifying quantities and pricing, and putting away inventory.
• Follow established inventory procedures for scanning, receiving, transfers, and adjustments.
• Monitor low-stock items and discrepancies and communicate concerns to management.

Wine Education & Product Knowledge

• Continuously develop knowledge of wine regions, producers, varietals, vintages, and winemaking.
• Participate in team tastings, vendor presentations, and educational training.
• Stay informed about new arrivals, featured wines, and promotions.
• Share product knowledge with customers and fellow team members.

Teamwork & Store Support

• Collaborate with the wine team, management, social media, and other departments.
• Communicate customer requests, inventory needs, and daily priorities effectively.
• Assist with wine tastings, store events, vendor visits, and promotions.
• Demonstrate initiative, accountability, professionalism, and a positive, team-oriented attitude.

Qualifications

• Retail, hospitality, or customer service experience preferred.
• Wine industry experience or a strong willingness to learn required; certifications are a plus.
• Strong communication, customer service, organizational, and problem-solving skills.
• Self-starter who can work independently and collaboratively.
• Comfortable using point-of-sale and inventory management systems.
• Flexible availability for evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods and safely lift and move cases of wine, with or without reasonable accommodation.
• Commitment to responsible alcohol sales and compliance with applicable laws and company policies.