Wine Educator - Rombauer

Rombauer Vineyards; St. Helena (CA); On-site; USD 33,000 - 45,000; Full time

Job summary

Gallo in California is seeking a Wine Educator to create welcoming guest experiences that reflect gracious hospitality and brand spirit. You will be a primary customer service representative, sharing wine knowledge and winery history to make visits meaningful.

You will guide educational tastings, provide glass and bottle service, support tours, and help guests discover wine and non-wine products in the tasting room. This role supports reservations, POS, wine club signups, and daily operations.

Qualifications

• High school diploma or GED plus 2 years in tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching.
• Must be 21+ years old and able to lift up to 50 pounds.
• Ability to work weekends and flexible hours; strong computer skills.
• Ability to stand/walk frequently and multi-task with attention to detail.
• Experience in reading/writing simple correspondence and following procedures.
• Customer-oriented and team-focused with proactive initiative.

Responsibilities

• Lead educational tastings, provide glass and bottle service, and support tours.
• Assist guests with wine and non-wine product discovery in the tasting room.
• Manage reservations, POS transactions, and wine club signups.
• Support daily visitor center operations and event coordination.
• Maintain a clean, organized, guest-ready environment and deliver hospitality excellence.

Skills

Customer service

Hospitality

Teamwork

Communication

Multi-tasking

Sales

Walking/standing

Education

High school diploma

Bachelor’s degree (advantage)

Job description

We are GALLO

We’re a family-owned company with a 90+ year legacy, that’s consistently recognized as a Glassdoor "Best Places to Work." GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.

Job Type: Full-time

Work Category: Onsite

Sponsorship: Not Available

Compensation: $24.13 - $32.6

A Taste of What You'll Do

Join the Rombauer Vineyards team as a Wine Educator, where you will create welcoming, memorable guest experiences that reflect gracious hospitality, pride, fun, and brand spirit. In this role, you will be a primary customer service representative, sharing wine knowledge, winery history, and the stories that make each visit meaningful.

You will guide educational tastings, provide glass and bottle service, support tours, and help guests discover wine and non-wine products available in the tasting room. You will also support day-to-day visitor center operations, including reservation management, point-of-sale transactions, wine club signups, inventory support, and opening and closing activities.

This role is ideal for someone who enjoys engaging with people, working as part of a team, and creating a polished guest experience in both indoor and outdoor settings. You will help maintain a clean, organized, and guest-ready environment while supporting hospitality events, responsible beverage service, and operational excellence.

What You'll Need

• High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Knowledge of basic computer operation.
• Required to engage in frequent walking and standing.
• Required to multi-task with focus on detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Experienced in conflict resolution
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Experience in a team oriented environment.
• Experience executing tasks or job functions that require good organizational skills and engaging in functions using own initiative.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Bachelor’s Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience; OR High school diploma or State-issued equivalency certificate plus 5 years of tasting room, customer service, retail sales or hospitality
• Skilled in communication, presentation, sales and customer service, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Knowledge of wine and wine production, as well as federal and state legal compliance related to tasting room operations.
• Experience executing tasks that required attention to detail and accuracy, good organizational skills, and engaging in functions using own initiative.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E‑Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.