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Fuse Engineering is seeking an IT Support Specialist to provide support for implementation and maintenance of IT systems at Fort Meade, Maryland. The role involves managing system infrastructure, troubleshooting, and providing both Tier 1 and Tier 2 support for client/server/storage/network devices.
Candidates should have expertise in Windows 10 Support, Active Directory, and server administration, with understanding of VMware and networking concepts. This opportunity requires a security clearance and involves working in a dynamic environment.
A SECURITY CLEARANCE AND POLYGRAPH ARE REQUIRED
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Windows 10 Support (patching and troubleshooting)
EQUAL OPPORTUNITY EMPLOYER VETERANS DISABLED