Windows Administrator

Compunnel, Inc.; Richmond (VA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Windows Administrator to manage and troubleshoot Windows-based systems. The role involves ensuring system security, optimizing performance, and providing technical support. The ideal candidate will have extensive experience in Windows administration and application support, along with strong problem-solving skills. This position is remote, allowing flexibility while working with distributed teams.

Qualifications

• 3+ years of experience as a Windows Administrator.
• Strong knowledge of Active Directory, Group Policies, DNS, and DHCP.
• Experience with backup and disaster recovery solutions.

Responsibilities

• Install, configure, and maintain Windows servers and workstations.
• Manage Active Directory (AD), Group Policies, and user account administration.
• Provide technical support and assist with IT infrastructure projects.

Skills

Windows Administration

Problem Solving

Communication

Tools

PowerShell

VMware

Hyper-V

Azure

AWS

Job description

The Windows Administrator is responsible for managing, maintaining, and troubleshooting Windows-based systems and infrastructure. The role includes ensuring system security, optimizing performance, providing technical support, and handling support-related issues by leading and guiding the team in issue resolution. The ideal candidate will have strong experience in Windows administration, application support, and incident management.

Key Responsibilities:

• Install, configure, and maintain Windows servers and workstations.

• Manage Active Directory (AD), Group Policies, and user account administration.

• Monitor system performance, troubleshoot issues, and apply patches or updates.

• Ensure system security through antivirus, firewalls, and vulnerability management.

• Manage backups, disaster recovery, and system restoration procedures.

• Configure and maintain network services (DNS, DHCP, VPN).

• Implement and support virtualization technologies (VMware, Hyper-V).

• Support cloud-based Windows environments (Azure, AWS) when applicable.

• Maintain system documentation and standard operating procedures (SOPs).

• Provide technical support and assist with IT infrastructure projects.

• Lead and prioritize the application support team’s workload.

• Coordinate and promote effective problem management activities.

• Perform root cause analysis (RCA) and implement permanent fixes.

• Create and maintain a knowledge base of known support issues and resolutions.

• Establish application monitoring mechanisms and performance tuning processes.

• Handle critical customer escalations and manage technical teams to resolve major incidents.

• Ensure compliance with engineering processes and standards.

• Conduct knowledge transfer sessions and mentor team members.

• Ensure escalation matrix is followed for handling L2 and L3 tickets.

Required Qualifications:

• 3+ years of experience as a Windows Administrator.

• 3+ years of experience in DevOps/Linux Engineering.

• 3+ years of experience as a Middleware Administrator.

• 3+ years of experience in Environment Management.

• 2+ years of experience with GB Facets.

• Experience managing Windows Server (2016/2019/2022) and Windows 10/11.

• Strong knowledge of Active Directory, Group Policies, DNS, and DHCP.

• Experience with PowerShell scripting for automation.

• Expertise in virtualization technologies (VMware, Hyper-V).

• Familiarity with cloud-based environments (Azure, AWS) is a plus.

• Experience with backup and disaster recovery solutions.

• Strong problem-solving and troubleshooting skills.

• Ability to work in distributed teams across time zones.

• Excellent communication and documentation skills.

Preferred Qualifications:

• Experience in the healthcare domain.

• Knowledge of Agile methodologies.

• Understanding of incident management best practices.

Location: Richmond, VA - Remote