Windows 10 Desktop Support Technician - 1st Shift

TEKsystems; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Desktop Support Specialist, where you'll provide essential hardware and software support in a dynamic corporate environment. This role focuses on troubleshooting Windows 10 systems and ensuring seamless connectivity for end-users. You'll be part of a dedicated team, enhancing client experiences through exceptional customer service and technical expertise. With a range of benefits including medical, dental, and a 401(k) retirement plan, this is an outstanding opportunity to grow your career while making a real impact in the tech landscape. Don't miss your chance to be part of an industry leader!

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• 3 to 5 years experience in Windows 10 Desktop Support.
• Experience with LAN/Networking support in a corporate environment.

Responsibilities

• Provide hardware/software troubleshooting and support.
• Handle incidents related to software break/fix and installations.

Skills

Windows 10 Desktop Support

Enduser client - LAN/Networking support

Customer Service Experience

Active Directory

ServiceNow

LogMeIn

Job description

*Working 100% onsite in Washington DC*
*1st shift Monday - Friday*
Top Skills - Must Haves

* Hardware / Software troubleshooting and support
* Windows 10
Top Skills' Details:
1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment
3. Customer Service Experience
Job Description
o Incidents - Software break/fix
o IMACs - Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience with Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Washington D.C.,DC.
*Application Deadline*
This position is anticipated to close on May 8, 2025.





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.