Window Glass Technician

Penske Automotive; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Penske Automotive in Austin, TX is seeking a Window/Glass Technician to diagnose, repair and replace auto glass in accordance with dealership and manufacturer standards. You will work to maintain safety, quality, and customer service throughout the repair process.

The role requires the ability to inspect damage, select the right materials, safely install windshields or windows, and document all work performed in line with operating procedures.

Qualifications

• Diagnose and determine repairs or replacement needs for auto glass.
• Ensure compliance with safety, dealership, and manufacturer standards.
• Provide courteous, professional customer service.
• Keep work area clean and organized.
• Document all work on repair orders per procedures.
• Operate company vehicle safely between locations.
• Personal timekeeping and attendance adherence.
• Maintain professional appearance and confidentiality.
• Attend training and company meetings.
• Collaborate with team and leadership.

Responsibilities

• Accurately repair and replace auto glass components.
• Install replacement glass and inspect stock for defects.
• Reinstall removed parts after glass work.
• Safely operate company vehicle to customer locations.
• Explain repairs and provide customer service.
• Maintain a clean, efficient shop.
• Follow all work rules and ethical policies.
• Attend training and meetings.

Job description

Summary / Objective

The Window/Glass Technician diagnoses and performs glass repairs on vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.

Essential Functions

• Accurately performs the necessary steps to repair and replace auto glass components to maintain vehicle safety standards
• Provides excellent customer service
• Ensures customer vehicles are kept clean during the repair process
• Inspects damage, troubleshoots, and tests vehicle to determine required or recommended repairs
• Accurately diagnose malfunctions or damage and perform the necessary repairs for them
• Select appropriate tools, safety equipment, and parts according to job requirements
• Install replacement glass in vehicles
• Obtain windshields or windows for specific automobile makes and models from stock and examine them for defects prior to installation
• Reinstall all vehicle parts that may have been removed prior to glass replacement or repair
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized
• Documents all work performed and recommended on the repair order in accordance with operating procedures
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday
• Fulfills all physical requirements of the job
• Exhibits self-motivation with organizational and time management abilities
• Ability to work independently with minimal supervision
• Able to work and collaborate effectively with a team of peers as well as leadership
• Understand the terminology of the automobile business and keep abreast of technology changes
• Follows all attendance and punctuality standards with adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, break or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.