Window & Door Warranty & Customer Service Manager

SnapDragon Associates, LLC; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Warranty & Customer Service Manager to lead their operations in Houston. This pivotal role involves overseeing warranty and service requests, standardizing processes, and enhancing communication with customers and sales teams. You will manage field technicians, analyze service trends, and ensure high-quality service delivery. Join a growing organization that values professional development and offers a competitive salary with benefits, including a 401(k) plan. If you're passionate about customer service and operational excellence, this is the perfect opportunity for you.

Benefits

Mileage reimbursement

Medical Insurance

Vision Insurance

401(k) with company match

Competitive salary

Annual bonus potential

Qualifications

• Experience in managing customer service and warranty operations.
• Strong analytical skills for tracking service trends and metrics.

Responsibilities

• Oversee warranty and service requests for high-end windows and doors.
• Implement decision trees for efficient field visits and technician management.

Skills

Customer Service Management

Warranty Processing

Performance Metrics Analysis

Team Management

SharePoint

WTS Paradigm

Tools

SharePoint

WTS Paradigm

Job description

Window & Door Warranty & Customer Service Manager

SnapDragon Associates, LLC provides a pay range of $100,000.00/yr - $120,000.00/yr. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Role Overview:

Our client, a leading manufacturer of high-end windows & doors in Houston, TX, seeks a Head of Warranty & Service. This role oversees end-to-end department operations, ensuring efficient handling of warranty and service requests. Responsibilities include standardizing the intake process with SharePoint and WTS Paradigm, implementing decision trees for field visits, improving communication with customers and sales teams, managing field technicians, tracking performance metrics, analyzing service trends, and overseeing technician performance, including hiring and disciplinary actions.

Company Details:

• A leader in high-end windows and doors in the Southwest
• Growing organization with a structured team promoting professional and financial growth

Benefits & Features:

• Monday to Friday schedule
• Competitive salary with potential annual bonus
• Mileage reimbursement
• Industry benefits including 401(k) with company match

Community Highlights:

• Space City: Houston is home to NASA's Johnson Space Center, a hub for human spaceflight and the Apollo moon missions.
• Culinary Diversity: Houston offers a wide range of international cuisines, reflecting its status as one of the most diverse U.S. cities.

Additional Details:

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Functions: Administrative, Customer Service, Management
• Industries: Wholesale Building Materials, Manufacturing

Referrals can double your chances of interview success with SnapDragon Associates, LLC.

Benefits Inferred:

• Medical Insurance
• Vision Insurance
• 401(k)

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