Window & Door Repair Technician

JELD-WEN, Inc.; Michigan; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading building products manufacturer is seeking a Window & Door Repair Technician to ensure proper installation and repair at customer sites. Candidates should have strong customer service skills and a minimum of 5 years experience. The role involves travel within a 25-mile radius of Pontiac, MI, and requires knowledge of window and door practices. Flexibility in working hours and a valid driver’s license are necessary.

Benefits

Competitive compensation

Benefits packages

Qualifications

• 5 years field service technician experience or experience in a similar industry.
• Must have a valid driver’s license and clean driving record.
• Ability to lift 50-75 lbs., climb, pull, and perform tasks on a ladder.

Responsibilities

• Complete warranty field service tasks with quality photos and reporting.
• Visit sites to diagnose and repair windows and doors.
• Maintain tools and service vehicle.

Skills

Knowledge of window and door installation and repair practices

Carpentry skills

Customer service skills

Excellent communication skills

Ability to problem solve

Education

High School Diploma or HSED

Tools

Hand and power tools

Measuring devices

Job description

JELD-WEN is currently seeking a Window & Door Repair Technician to join our growing team.

THE ROLE

As a Window and Door Repair Technician at JELD-WEN, you will be a key member of the Site Service & Warranty team. You will be responsible for performing service work on various products, and accurately inspect JELD-WEN window and door products to find root cause of the service issue. You will report directly to the Field Services Manager.

This is a remote role and applicant must reside within a 25-mile radius from Pontiac, MI

Principle Duties and Responsibilities

• Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
• Visit customer homes or job sites to diagnose and repair windows and doors, ensuring proper installation, alignment, and function.
• Maintain tools and service vehicle in proper and safe working order.
• Operate a company service vehicle in a safe and considerate manner.
• Become familiar with all JELD-WEN products in your coverage region.
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

Knowledge, Skills, Abilities

• Knowledge of window and door installation and repair practices.
• Weekly travel with some overnight and overtime is a requirement in this position, along with flexible working hours.
• High School Diploma or HSED.
• Must have a valid driver’s license as well as a clean driving record.
• 5 years field service technician experience (or experience in the same or similar industry is a plus.)
• Must have carpentry skills, be able to use hand and power tools and measuring devices.
• The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.

Education and Experience

• Experience in residential or commercial window and door installation, repair, or glazing required; general carpentry or construction background considered a plus.
• Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
• Strong customer service skills, excellent communication, and organizational skills.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.