Window & Door Repair Technician

JELD-WEN, Inc.; Idaho; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading door and window manufacturer is seeking a Window & Door Repair Technician to join their remote team in Idaho. The role involves diagnosing and repairing products, ensuring quality service, and requires at least 5 years of field service experience. A high school diploma and valid driver's license are mandatory. This position offers competitive pay based on experience, flexible working hours, and benefits including medical, dental, and vacation leave.

Benefits

Medical, dental, and vision insurance

Up to 15 days’ vacation annually

Ten paid holidays

Qualifications

• 5 years field service technician experience preferred.
• Ability to lift 50-75 lbs and safely perform tasks on ladders.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Complete warranty field service tasks with accurate reporting.
• Diagnose and repair windows and doors at customer sites.
• Maintain service vehicle in working order.

Skills

Window and door installation and repair knowledge

Carpentry skills

Customer service skills

Problem-solving ability

Education

High School Diploma or HSED

Tools

Hand tools

Power tools

Measuring devices

Job description

JELD-WEN is currently seeking a Window & Door Repair Technician to join our growing team.

THE ROLE

As a Window and Door Repair Technician at JELD-WEN, you will be a key member of the Site Service & Warranty team. You will be responsible for performing service work on various products, and accurately inspect JELD-WEN window and door products to find root cause of the service issue. You will report directly to the Field Services Manager.

This is a remote role and applicant must reside within a 20-mile radius from Twin Falls, ID. The territory for this position will be between Boise, ID; Missoula, MT; Billings, MT; and Salt Lake City, UT.

Principle Duties and Responsibilities

• Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
• Visit customer homes or job sites to diagnose and repair windows and doors, ensuring proper installation, alignment, and function.
• Maintain tools and service vehicle in proper and safe working order.
• Operate a company service vehicle in a safe and considerate manner.
• Become familiar with all JELD-WEN products in your coverage region.
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

Knowledge, Skills, Abilities

• Knowledge of window and door installation and repair practices.
• Weekly travel with some overnight and overtime is a requirement in this position, along with flexible working hours.
• High School Diploma or HSED.
• Must have a valid driver’s license as well as a clean driving record.
• 5 years field service technician experience (or experience in the same or similar industry is a plus.)
• Must have carpentry skills, be able to use hand and power tools and measuring devices.
• The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.

Education and Experience

• Experience in residential or commercial window and door installation, repair, or glazing required; general carpentry or construction background considered a plus.
• Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
• Strong customer service skills, excellent communication, and organizational skills.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Expected pay for this role is between $19.76 to $32.88 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.