Willow Analyst- EAM

Nordic Global; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Nordic Global in United States is seeking an Analyst - Managed Services to design, build, test, and troubleshoot EHR applications for our healthcare clients. You will handle customer requests, document requirements, and work under supervision to ensure system integrity and uptime.

The role requires strong communication, problem solving, and the ability to manage multiple clients. You will coordinate with Senior Advisors, participate in upgrades and testing, and contribute to process improvements

Qualifications

• Post-secondary education or equivalent required.
• Certification in relevant EHR application(s) required or must be certified within 4 months.
• Must demonstrate Nordic's maxims.
• Ability to apply problem solving skills.
• Excellent written and verbal communication.
• Proficient with Microsoft Office applications.
• Strong attention to detail and ability to organize.
• Must be able to work independently, as well as within a team environment.
• Healthcare IT knowledge and ITIL processes preferred.
• Comfortable identifying and advocating for process improvements.

Responsibilities

• Troubleshoot and ensure integrity of EHR applications for Nordic's customers.
• Translate customer needs into detailed requirements.
• Monitor issue queues and triage urgency.
• Take calls and resolve issues during the call or document and transition.
• Build and configure EHR applications to meet requirements.
• Analyze workflows and coordinate upgrades and testing.
• Document requests and incidents in ticketing system and provide client updates.
• Follow change control policies and improve workflows.
• Work on projects and assist other corporate initiatives as needed.
• Manage multiple clients and projects with oversight from Senior Advisors.

Skills

Problem solving

Communication skills

Independent work

Team collaboration

Healthcare IT knowledge

ITIL familiarity

Education

Post-secondary education

EHR certification

Tools

Microsoft Office

Job description

Make a difference. Be happy. Grow your career.

The Analyst - Managed Services provides EHR design, build, testing and troubleshooting services for Nordic clients.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.

Key Responsibilities

The Analyst - Managed Services will be responsible for, but not be limited to:

• Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic's customers
• Fulfilling system requests from customers and translating needs into detailed requirement specifications
• Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
• Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
• Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
• Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
• Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as neededFollowing proper change control policies for application builds and configurations while developing and improving workflows and processes
• Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
• Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Skills And Experience

• Post-secondary education or equivalent experience, required
• Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
• Must demonstrate and embody Nordic's maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
• Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

Additional details

• Ability to take on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.