Will Call Specialist

Rexel France; Carrollton (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Employee Discount Programs

Job summary

Rexel USA in Carrollton, TX is seeking a Will Call Specialist to join our team. You will pick and process orders for will call, small packages, and freight outs, ensuring accuracy and safety in a fast-paced distribution environment.

This role requires 1+ year of customer service or distribution center experience, forklift certification preferred, and ability to operate RF devices and warehouse systems. Bilingual in Spanish is a plus; High School diploma or GED is required.

Qualifications

• 1+ years of customer service or distribution center experience.
• Forklift, hand truck, pallet jack certification preferred.
• High School or GED required.

Responsibilities

• Pick and process orders for will call, small packages, and freight outs.
• Use RF devices and printers during picking.
• Ensure accuracy and avoid damaged products.
• Label, stage, and prepare orders for pickup or shipment.
• Interact with customers and branch drivers professionally.
• Complete required paperwork and signatures.
• Operate relevant computer programs and hardware for tasks.
• Report equipment damage to supervisor promptly.
• Carry out other duties as assigned.

Skills

Customer service

Communication skills

Bilingual Spanish

Safety awareness

Teamwork

Education

High School Diploma or GED

Tools

WMS

AS/400

RF scanning devices

Forklift certification

Job description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for aWill Call Specialist to join our Rexel USA team in Carrollton, TX!

Summary

The Will Call Specialist is responsible for picking and processing of orders for customer/branch will call, small package, and freight outs. Responsible for handling all processing of orders, paperwork, and procedures as necessary.

What You'll Do

• Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
• Utilize RF (Radio Frequency) hand-held devices and printer during the picking process
• Perform daily machine check list and operate any material handling equipment safely and efficiently as required
• Efficiently and accurately pick, label, and stage orders for customer/branch will call, small packages, and freight out orders for outbound shipments and/or will call pick up
• Properly handle, move, stack, and/or pack various types of merchandise for pick up or shipment
• Ensure products are free of damage
• Carry or transport orders to the will call or small package staging areas with any material handling equipment as needed
• Accurately process all small package shipments
• Collect all will call paperwork and signatures
• Interact with customers and branch drivers in a polite professional manner
• Properly use and understand all computer programs and hardware necessary for completion of the job task
• Report any damage to electronic hardware, material handling equipment and the Distribution Center immediately to a Supervisor
• Perform other duties as assigned

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 1+ years of customer service, distribution center, or similar experience
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• High School or GED - Required

Knowledge, Skills & Abilities

• Customer oriented and motivated with excellent communication, organization, and problem-solving skills
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Excellent computer skills including demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
• Product knowledge a plus
• Warehouse Management System (WMS), AS/400, or other systems knowledge a plus
• Must have good work approach and be flexible when it comes to assigned job functions
• Must be able to work in a team environment and self-motivated
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to read and understand RF scanning devices
• Bilingual in Spanish is preferred
• Ability to work overtime

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Constantly – at least 51%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands

• Up to 10 pounds - Constantly – at least 51%
• Up to 25 pounds - Constantly – at least 51%
• Up to 50 pounds - Frequently – 21% to 50%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly – at least 51%
• Handles or works with potentially dangerous equipment - Constantly – at least 51%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.