Will Call Customer Service Representative (CRL)

Oldcastle BuildingEnvelope; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the construction and architectural supplies industry seeks a Will Call Customer Service Representative. The role includes delivering outstanding customer service, processing orders, and developing customer relationships. Ideal candidates will have a high school diploma, customer service experience, and bilingual skills in Spanish. The position offers competitive hourly pay and numerous employee benefits.

Benefits

Paid time off

10 Holidays

401(k) match

Medical, dental, and vision benefits

Short-term and long-term disability coverage

Life Insurance

Employee discounts

Health and wellness programs

Opportunity for growth and promotion

Qualifications

• 1 year of office support experience in customer service.
• Ability to work in a fast-paced, team environment.
• Bilingual in Spanish required.

Responsibilities

• Provide exceptional customer service to all C.R. Laurence customers.
• Process orders and payments accurately.
• Maintain records of customer interactions and transactions.

Skills

Customer service experience

Communication

Organizational skills

Critical thinking

Time management

Bilingual in Spanish

Education

High School diploma or equivalent

Job description

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Come Join Us!

C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

Come Join Us!

C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.

About the Position:

On-Site.

The Customer Service Rep will be in our Will Call department providing exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Responsibilities include, but are not limited to:

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents
• Other duties as assigned
  
  

Qualification Requirements:

• 1 year of office support experience in a customer service role
• High School diploma or equivalent
• Ability to work in a fast-paced, team environment
• Organized and able to keep others organized with ability to prioritize effectively
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Utilizes strong time management and organizational skills to successfully multi-task
• Maintain business poise and professionalism under stressful situations
• Handle difficult situations and dissatisfied customers in a calm and professional manner.
• Able to read and perform simple mathematical calculations
• Bilingual in Spanish required
  
  

What CRL Offers You

• Highly competitive base pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance
• Employee discounts
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion
  
  

Hourly: $20

We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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