Will Call Associate

Sonepar Canada, Inc.; Salt Lake City (UT); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K plan

Medical plans

Paid vacation

Paid sick leave

Paid personal

Paid holidays

FSA

Tuition reimbursement

Employee discounts

Life insurance

Career path

Job summary

Codale Electric Supply in Salt Lake City is seeking a Will Call Associate to coordinate and execute all customer pickup activities in the distribution centre.

You will verify materials, pull orders, maintain the Will Call area, and support warehouse operations while delivering friendly, accurate service to customers and internal teams.

Qualifications

• 1–2 years in warehouse, distribution, logistics, or material handling.
• Ability to lift up to 50 lbs repeatedly in a physically active environment.
• Strong attention to detail and commitment to accuracy.
• Effective communication and a customer-first mindset.
• Basic computer proficiency and ability to learn ERP/WMS systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forklift certification or willingness to obtain it.
• Knowledge of warehouse safety standards and best practices.

Responsibilities

• Pull, stage, and prepare customer pickup orders according to tickets, sales orders, and company standards.
• Verify materials for accuracy (part numbers, quantities, lot/serial numbers, condition).
• Ensure orders are complete, properly labeled, and ready for customer arrival.
• Maintain an organized Will Call area, shelving, staging zones, and counters.
• Greet customers promptly and professionally upon arrival and confirm order details.

Skills

Lifting 50 lbs

Attention to detail

Communication skills

ERP/WMS systems

Forklift certification

Teamwork

Job description

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At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

Will Call Associate

The Will Call Associate is responsible for coordinating and executing all customer pickup (will call) activities within the distribution centre. This role ensures that customer orders are accurately pulled, staged, verified, and delivered in a timely and professional manner. The Will Call Associate supports warehouse operations, inventory accuracy, and customer satisfaction by maintaining a high level of product knowledge, attention to detail, and communication with internal teams.

What you’ll do:

• Pull, stage, and prepare customer pickup orders according to pick tickets, sales orders, and company standards.
• Verify all materials for accuracy, including part numbers, quantities, lot/serial numbers (if applicable), and product condition.
• Ensure orders are complete, properly labeled, and ready for customer arrival.
• Maintain an organized, safe, and efficient Will Call area, including shelving, staging zones, and customer-first facing counters.
• Prioritize orders based on customer arrival times, jobsite urgency, and communication from sales or operations leadership.
• Greet customers promptly and professionally upon arrival.
• Confirm order details, review documentation, and address any discrepancies or missing items.
• Provide basic product assistance or direct customers to inside sales for technical support.
• Communicate delays, substitutions, or backorders clearly and professionally.
• Represent the company’s values and service standards in all customer interactions.
• Assist with receiving, stocking, replenishment, and cycle counting as needed.
• Report inventory shortages, damaged goods, or quality issues to warehouse leadership.
• Support warehouse team members during peak periods, including order picking, packing, and loading.
• Operate material-handling equipment (forklift, pallet jack, order picker) safely and in compliance with company policies.
• Follow all safety protocols, PPE requirements, and equipment inspection procedures.

What you’ll bring:

• 1-2 years of experience in warehouse, distribution, logistics, or material handling.
• Ability to lift up to 50 lbs repeatedly and work in a physically active environment.
• Strong attention to detail and commitment to accuracy.
• Effective communication skills and a customer-first mindset.
• Basic computer proficiency and ability to learn ERP/WMS systems.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Forklift certification or willingness to complete certification.
• Knowledge of warehouse safety standards and best practices.

Location: Salt Lake City, UT

Schedule: 7:00am-4:00pm (Monday-Friday)

Why work for Codale Electric Supply?

It feels good to drive down the road and say, “I played a part in that.” You can be part of a wide array of projects, no matter your role at Codale. Successful team members at Codale demonstrate integrity, a commitment to excellence and a desire to be the best warehouse employee, delivery driver, office support staff or salesperson. Each day presents opportunities to strive for improvement, to build customer relationships and to build your skills and accomplishments. You can build a long-term career at Codale.

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Codale Electric and Sonepar USA

Founded in 1975 by Dale P. Holt, Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation. Today, we are headquartered in Salt Lake City, Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah, Nevada, and Wyoming, we've declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need. www.codale.com

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

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Pay Transparency Non-Discrimination Provision

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