Wide Format Service Technician (Traveling)

Pacific Office Automation Inc.; Richmond (VA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Matched 401(k)

PTO, Vacation, and Sick Leave

Company vehicle provided for business"

Ongoing training and certification

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. The role is home-based with approximately 50% travel, primarily across the Central and Eastern U.S.

You will provide phone and onsite support, perform diagnostics, repairs, and software upgrades on production print equipment, and train operators at customer sites. This position requires 2–6 years of field service, knowledge of Onyx and RIP software, strong Windows and networking skills, and the

Qualifications

• 2–6 years minimum of field service experience.
• Experience servicing wide format equipment; Canon wide format preferred.
• Strong Windows OS knowledge and networking basics.
• Excellent customer service and communication skills.
• Willingness to travel ~50% and work from a home office.

Responsibilities

• Provide phone and onsite technical support.
• Diagnostics, troubleshooting, repairs, software upgrades and preventive maintenance on production print equipment.
• Complete installations, relocations, and operator training.
• Follow up with customers to ensure satisfaction and proper operation.
• Coordinate upcoming installations and site readiness (power, RIP compatibility).
• Maintain service records per company standards and agreements.
• Support sales with technical evaluations and equipment upgrade opportunities.
• Maintain documentation and work in a fast-paced environment.

Skills

Customer service

Communication

Troubleshooting

Windows OS

Mechanical aptitude

Tools

Onyx software

RIP software

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, and TX. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, HP, Roland, Mutoh, and many more.

At Pacific Office Automation, you'll find an innovative technology company full of growth opportunities, excellent benefits, and passionate coworkers who are committed to helping you succeed. Among our company goals, we strive to be a long-term employer by providing employees with the training and certifications necessary to stay current with rapidly evolving technology. At POA, we believe every voice matters and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Wide Format Service Technician to support customers throughout the United States. This position is home-based and requires approximately 50% travel, primarily throughout the Central and Eastern regions of the U.S.

This role is ideal for a self-motivated, customer-focused technician who enjoys working independently, traveling to customer sites, and serving as a trusted resource for wide format equipment installation, service, and training.

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Qualifications

• 2–6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.
• Advancement and growth opportunities into leadership roles
• Collaborative team-oriented environment
• Medical, Dental, Vision, and Life Insurance
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA programs
• Company vehicle provided for business and personal use
• Ongoing manufacturer training and certification opportunities