Wide Format Service Technician (Traveling)

Pacific Office Automation Inc.; Baltimore (MD); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Matched 401(k)

PTO, Vacation, Sick Leave

FSA/HSA

Company vehicle

Ongoing manufacturer training

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel, primarily to the Central and Eastern regions of the U.S.

You will diagnose, repair, install, and train customers on wide format production print equipment, with a focus on Onyx software and RIP workflows, delivering high-quality service and support from a home office.

Qualifications

• 2–6 years minimum of field service experience.
• Experience servicing and repairing wide format equipment.
• Canon wide format equipment experience preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Must possess a valid driver’s license and be able to travel ~50%.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, and preventative maintenance on production print equipment.
• Complete equipment installations, relocations, and customer operator training.
• Coordinate installations and site readiness (power, forklift, RIP compatibility).
• Maintain accurate service records and documentation.
• Assist customers with color management and production workflows.

Tools

Onyx software

RIP workflows

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, and TX. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, HP, Roland, Mutoh, and many more.

At Pacific Office Automation, you'll find an innovative technology company full of growth opportunities, excellent benefits, and passionate coworkers who are committed to helping you succeed. Among our company goals, we strive to be a long-term employer by providing employees with the training and certifications necessary to stay current with rapidly evolving technology. At POA, we believe every voice matters and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Wide Format Service Technician to support customers throughout the United States. This position is home-based and requires approximately 50% travel, primarily throughout the Central and Eastern regions of the U.S.

This role is ideal for a self-motivated, customer-focused technician who enjoys working independently, traveling to customer sites, and serving as a trusted resource for wide format equipment installation, service, and training.

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Qualifications

• 2–6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.
• Advancement and growth opportunities into leadership roles
• Collaborative team-oriented environment
• Medical, Dental, Vision, and Life Insurance
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA programs
• Company vehicle provided for business and personal use
• Ongoing manufacturer training and certification opportunities