WIC Training Liaison

Harris County; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Harris County Public Health is seeking a WIC Training Liaison in Houston to train WIC staff across clinics, evaluate performance, and maintain records. The role supports WIC operations, clerical processes, and client services, ensuring adherence to program guidelines and quality standards.

Responsibilities include on-the-job training, procedure updates, and collaboration with Trainers/Nutrition Education staff.

Qualifications

• Five (5) years of work experience as WIC Clinic Clerk
• Successful completion of WIC project 48 Nutrition Modules
• At least three (3) years of experience with the TXIN Computer system
• Valid Texas Driver's License

Responsibilities

• Actively participates in Staff Development and Training at Administration and WIC sites
• Provides on-the-job training or evaluation of new hires at WIC sites
• Conducts in-service training to all WIC staff regarding procedure changes
• Supports clerical staff regarding policies and procedures and follows up on training needs
• Liaises between Trainers/Nutrition Education and clerical staff at WIC sites
• Attends staff meetings and in-services and participates in committees
• Provides client services by scheduling appointments, evaluating eligibility, and data entry into TXIN

Skills

MS Office Suite

Communication skills

Bilingual English/Spanish

Judgment/confidentiality

Education

Associate's degree

High school Diploma or equivalent

Tools

TXIN Computer System

Job description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

This is a grant-funded position.

Position Overview

The WIC Training Liaison provides training to WIC Staff, including, but not limited to Clinic Clerks and Senior Clinic Clerks as assigned by the Supervisor and acts as a liaison between WIC Administration and the WIC clinic sites. The Training Liaison conducts evaluations, documents trainings, and utilizes Individual Performance Audits. The Training Liaison provides clerical and clinical support to WIC Program operations and provides service to clients in the areas off reception, intake of data, outreach and nutrition education.

Duties & Responsibilities

• Actively participates in: Staff Development and Training at Administration and WIC sites, Clinic Clerk and Senor Clerk Meetings/Trainings, New Full-Time and Contract Employee Orientations.
• Provides on-the-job training or evaluation of new hires at WIC sites. Conducts and documents the training of new clerical level staff through structured training and unstructured on-the-job training by utilizing Individual Performance Audits
• Conducts and participates in the in-service training to all WIC staff regarding procedure changes and updates
• Supports all clerical level staff regarding policies and procedures related to clerical tasks and follows up with staff that require additional training
• Supports Staff Development Training Coordinators and the Trainer/Nutrition Education Assistant in trainings and serves as liaison between them and clerical staff at WIC sites
• Attends and participates in staff meetings and in-services and participates in in-house committees as assigned and consistently seeks ways to improve client services and Program quality.
• Provides client services as needed by scheduling appointments, evaluating program eligibility, obtaining/ plotting clients weights and heights, completing hematocrit assessments according to guidelines while maintaining quality assurance standards for calibration of equipment and infection control precautions
• Enters data into the TXIN database for client certification records and nutrition education documentation and issues Texas WIC cards and electronic benefits while maintaining fiscal inventory of Texas WIC cards and returned formula with the completion of timely reports

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

Education

• High school Diploma or equivalent

Experience

• Five (5) years of work experience as WIC Clinic Clerk
• Successful completion of WIC project 48 Nutrition Modules
• At least three (3) years of experience with the Texas WIN/TXIN Computer system

Licenses/Certifications

• Valid Texas Driver's License

Knowledge, Skills and Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Excellent communication skills (verbal & written); Bilingual in English and Spanish preferred
• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice
• Ability to maintain confidentiality when dealing with sensitive information

Core Competencies

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education

• Associate's degree

Position Type and Typical Hours of Work

• This is a full-time grant-funded position.
• Days and hours of work are typically Monday through Friday from 8:00am to 5:30pm. Including a minimum of one (1) Saturday each month.
• Other days and hours as necessary.

Work Environment

• This job operates in a professional clinic environment that is highly oriented on teamwork and excellent customer service. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• Position requires a high level of movement throughout the facility. Ability to communicate information and accurately exchange information. Ability to enter accurate information into the computer system. Employee must be able to lift supplies 5 lbs or greater. Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids.

Work Location

• Harris County Public Health: Community Health & Wellness Division, WIC Main Office - 5815 Antoine Drive, Houston, Texas.

Employment is contingent upon passing a background check.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.