WIC Nutrition Aide III

Kalihi Palama Health Center; Honolulu (HI); On-site; USD 36,000 - 60,000; Full time

Job summary

Kalihi-Palama Health Center seeks a WIC staff member to certify/recertify participants under HIWIC, orient families to the WIC program, and document eligibility accurately. You will use the HIWIC system for daily duties, perform routine clerical tasks, and provide nutrition education.

Compliance with HIPAA and strong customer service are essential. The role emphasizes interaction with diverse families, coordination of appointments, and collaboration with the WIC team to ensure successful program

Qualifications

• Competent with computers and office machines as used in HIWIC.
• Ability to work with diverse staff and participants.
• Speak and write English well.
• Willing to be a critical thinker and support the KPHC‑WIC team.

Responsibilities

• Certify/recertify WIC participants under HIWIC per federal/state rules.
• Orient participants to the WIC program and document requirements.
• Use HIWIC system for daily duties and data entry.
• Provide nutrition education and referrals as needed.
• Maintain confidentiality and HIPAA compliance.

Skills

Computers & office tech

English proficiency

HIPAA confidentiality

Bilingual preferred

Organized

Team player

Critical thinking

WIC program knowledge

Customer service

Education

BS in Nutrition

High school diploma or GED

Job description

Primary Purpose: Under indirect supervision, accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of WIC services. Supports the mission, goals and objectives of Kalihi-Palama Health Center.

Essential Duties

• Maintain professional customer service towards all participants and staff
• Perform routine clerical duties with the ability to type 25 wpm, use fax/scan/copy machine
• Accurately orient participants to the WIC program
• Give directions to KPHC WIC clinic via all modes of transportation
• Able to use audiovisual equipment for WIC orientation video
• Accurately explain the WIC program, history, and approved foods
• Able to accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies
• Complete presumptive eligibility whenever possible and schedule follow up accordingly
• Accurately verbally outline and record all aspects of WIC eligibility requirements, ID, household income eligibility, required documents, and Med-Quest verification
• Use the HIWIC system to perform essential duties and other duties as assigned
• Accurately determine and record first and second authorized caregivers
• Verbalize the e-WIC card process and issue/activate the card
• Assist participants in setting a PIN, resetting/unlocking e-WIC PIN using IVR number
• Deactivate card and schedule appointments for new card retrieval
• Retrieve and assess necessary foster care documents and legal guardianship documents
• Follow policies to issue e‑WIC card and benefits to foster clients
• Record new pregnancy and end of pregnancy
• Complete in‑state WIC transfers
• Print Verification of Certification (VOC)
• Know contact information to other WIC programs to help clients transfer if needed
• Apply for Hawaii WIC, issue e‑WIC card and benefits to out‑of‑state transfers
• Check participants’ address/ZIP and phone number at each visit
• Answer the phone, take messages, and return calls in a timely manner
• Retrieve phone messages/emails and return calls/emails in a timely manner
• Accurately measure, record, and interpret anthropometric data
• Accurately measure (Masimo), record, and interpret hematological data
• Be effective in motivational interviewing
• Be effective in setting and documenting SMART goals with WIC clients
• Create standard and tailored food packages
• Create Special Authorized food packages with approved authority
• Explain e‑WIC benefits and usage
• Verbalize all WIC eligible foods and formula
• Void and re‑issue WIC cards and benefits
• Modify benefit issuance and retailor foods
• Perform nutrition education contacts for low‑risk clients, read medical notes, obtain needed forms, and schedule the next appointment
• Provide appropriate follow‑up nutrition education counseling to high‑risk clients after seeing the registered dietitian at least once per certification
• Follow the Special Formula and Medical Nutritional Products Issuance Guide to complete special authorization in HIWIC with approved authority
• Follow Special Formula ordering, receiving, and issuing guidelines
• Look up history of contacts to determine if cards were signed electronically
• Conduct monthly time studies for the State Department of Health WIC office
• Provide nutrition education for pregnant women, breastfeeding women, and postpartum women
• Provide nutrition education for infants and children (e.g., breastfeeding, bottle use, low iron, overweight, underweight)
• Retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC
• Assess WIC clients and appropriately refer high‑risk clients to the WIC Registered Dietitian
• Call the WIC "No Show" list monthly to contact missed appointments
• Send WIC letters for applications, orientations, and missed appointments
• Retrieve WIC referrals in Centricity (KPHC EMR)
• Schedule and complete WIC referrals in HIWIC in a timely manner according to standards
• Refer WIC clients to Kalihi‑Palama Health Center for additional resources
• Refer to other community resources and healthcare providers
• Assist with outreach activities
• Document and assist with voter registration
• Document immunization status
• Scan all necessary and required documents in HIWIC
• Accurately document WIC Rights and Responsibilities signatures for primary and alternate caregivers
• Follow ethical guidelines and assure participant confidentiality on all information (HIPAA)
• Provide interpretation in proficient language(s)
• Maintain regular and reliable on‑site attendance

Other Duties

• Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
• Cooperate with all other staff members to accomplish own job duties
• Serve as a team player, exhibiting courtesy, caring, helpfulness, and respect
• Maintain positive customer relationships through effective communication and follow‑up
• Perform other related duties and accept responsibility as assigned

Minimum Qualification Requirements

Education

• High school diploma or general education degree (GED) required
• BS in Nutrition

Experience

Previous experience working with children/infants preferred.

Skills / Knowledge

• Competent with computers, office machines, and office procedures
• Ability to work well with culturally and socio‑economically diverse staff and participants
• Speak and write English well
• Bi‑lateral preferred
• Willing to be a critical thinker, assume leadership, and support the KPHC‑WIC team
• Highly organized
• Able to do simple accounting, mathematically inclined
• Remain calm and effective under stressful situations
• Team player
• Follow ethical guidelines and ensure confidentiality of client information
• Familiar with community resources and programs
• Genuinely want to help WIC participants
• Work alone and with initiative
• Train other staff in HIWIC, WIC, and nutrition education

Kalihi‑Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.