WIC Intake Specialist

Maricopa County; Lockhart (TX); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement

Work-life balance

Career growth

Low-cost healthcare

Child care benefits

Kids Club

Paid vacation

Wellness program

ASRS retirement system participation

Employer match on Day 1

Job summary

Maricopa County Department of Public Health is seeking a WIC Intake Specialist to determine WIC eligibility, conduct screenings, and educate participants on nutrition benefits. You will support breastfeeding promotion and assist with staff training while working in a dynamic public health setting.

The role emphasizes client-centered service, accurate documentation, and collaboration across clinics to serve over 40,000 participants monthly in a mission-driven program.

Qualifications

• Bilingual in Spanish/English at advanced proficiency.
• Two years of public contact experience in public health, medical services, social, or human services.
• High School Diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
• Experience assessing client eligibility for public assistance programs.
• Experience working in a WIC program.

Responsibilities

• Assesses WIC program eligibility based on federal regulations and guidelines.
• Performs administrative duties such as answering phones, monitoring clinic emails and text messages, scheduling appointments, and providing excellent customer service.
• Performs hemoglobin screening tests and anthropometric measurements on women, infants, and children.
• Provides client-centered information on nutrition benefits and how to redeem benefits.
• Informs participants of rights and obligations and documents in HANDS system and DocuSign.
• Promotes breastfeeding and assists with pumps and sanitization.
• Participates in ongoing training and keeps knowledge of WIC policies current.

Skills

Bilingual Spanish/English

Public contact experience

High School Diploma or GED

Education substitution by experience

Public benefits eligibility experience

WIC program experience

Education

High School Diploma or GED

Post-secondary education/experience substitution

Job description

About the Position

Job Type Unclassified Department Public Health

Do you pride yourself on going the extra mile to deliver stellar customer service? As a WIC Intake Specialist, you will be the first line of support to participants and potential participants in the Women, Infants, and Children (WIC) Nutrition Program. In this role, you will become an expert in determining WIC program eligibility, conducting anthropometric and biochemical screenings, promoting breastfeeding, and educating participants on how to use their nutrition benefits. This is your opportunity to be part of a public health program designed to influence a lifetime of positive nutrition and health behaviors. The Maricopa WIC Program provides participant-centered, evidence-based nutrition and breastfeeding education, counseling, and support to over 40,000 participants per month. Our staff are creative, innovative, and passionate about maternal and child nutrition, and seek to make a difference in their community

Pay Range Anticipated Hiring Range: $18.00 - $22.25 hourly Full Range: $18.00 - $26.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S! MCDPH's mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

• Proud to Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center
• Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

Qualifications

• Bilingual skills in Spanish/English, reading, writing, and speaking at an advanced proficiency level
• Two years of experience that includes public contact in a public health, medical services, social, or human services agency
• High School Diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• Experience assessing client eligibility for public assistance programs
• Experience working in a WIC program

Job Contributions

• Assesses WIC program eligibility based on federal regulations and guidelines (e.g., screening and documentation of family income, identification for participants and caregivers, family address, caregiver information level, foster status, and participant category).
• Performs administrative duties such as answering phones, monitoring clinic emails and text messages, scheduling appointments, performing participant check-in, and providing excellent customer service.
• Performs hemoglobin screening tests using invasive and non-invasive methods depending on the participant's age and performs anthropometric measurements (e.g., height, length, and weight) on women, infants, and children.
• Provides client-centered information on the specific nutrition benefits provided, vendor and Farmers' Market locations to utilize benefits, and instructions on how to use and redeem nutrition benefits.
• Informs participants of their rights and obligations for program participation, accurately and appropriately documents in participant files in the Arizona WIC Health and Nutrition Delivery System (HANDS) computer system, and gathers caregiver written consent using the HANDS computer system and DocuSign.
• Promotes breastfeeding, issues breast pumps to participants, and sanitizes breast pumps when they are returned.
• Participates in ongoing program continuing education and training activities based on County, State, and Federal regulations.
• Maintains knowledge of current WIC policies, procedures, and program requirements to ensure accurate and compliant service delivery.

Work Conditions

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Flexible work schedule that may include evenings Must have the ability to travel to various clinic locations Ability to exert 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly Obtain an ID.me account by the time of hire to verify client eligibility through the Arizona Health Care Cost Containment System (AHCCCS) Portal Within one month of hire, all employees are required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test.

Selection Procedure

Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

About Maricopa County

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona's Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!