WIC Doral Customer Service Representative

Emovis; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Flexible work schedule

Mentorship and growth opportunities

Job summary

Emovis in Florida seeks a detail-oriented tolling assistant to support daily operations. You will handle customer inquiries, process transactions, and reconcile records while maintaining strict confidentiality.

The role emphasizes accuracy in data entry and the ability to explain complex information clearly to customers. The position offers a collaborative environment with opportunities for mentorship and growth within the tolling operations team.

Qualifications

• Six months SunPass and/or Tolling knowledge is preferred.
• Customer service experience required; must communicate clearly in writing and verbally.
• Effective problem-solving skills with attention to detail.
• Experience using Vector application.
• Ability to convey complex information in a clear, concise manner to customers.
• Data entry speed/accuracy requirements may apply.
• Computer function competency and basic clerical tasks.

Responsibilities

• Ensure excellent internal communication to support a customer-centric operation.
• Reconcile records and payments; balance at end of day.
• Help manage transponder inventory and fulfillment processes.
• Cash handling and PCI compliance adherence.
• Respond to tolling or administration inquiries and disputes.
• Review electronic documents and service requests.
• Follow standard operating procedures for processing transactions via mainframe or web apps.
• Maintain confidentiality and disseminate information only to authorized individuals.
• Provide excellent customer service.
• Perform other duties as required.

Skills

SunPass knowledge

Customer service

Written and verbal communication

Problem solving

Vector application

Data entry speed/accuracy

Clerical tasks/Computer literacy

Education

High School Diploma or GED Equivalent

Tools

Vector application

Job description

Responsibilities

• Ensure excellent internal communication to help fostera customer-centricoperation.
• Ensure reconciliation of records and payments and balance at the end of the day.
• Help tomanage transponder inventory and fulfillmentprocess.
• Cash handling and adherence to PCI complianceadherence.
• Respond to all tolling and/or administration related customerinquiries anddisputes.
• Review of electronic documentsand service requests
• Followingstandard operatingprocedures forprocessingrequiredtransactions via mainframe or web-based applications tohandlecustomersand/orotheragencies’servicerequests.
• Adhere to confidentiality requirements and laws to ensure information isdisseminatedonly to authorizedindividuals.
• Providing great customer service
• Perform other work asrequiredandassigned

Educational Requirements

• High School DiplomaorGEDEquivalent

Experience Requirements

• 6 monthsSunPassand/or Tolling Business Knowledge
• Customer Service ExperienceEffective andaccuratewritten and verbal communication skills
• Effective problem-solving skills
• Experience with Vector application
• Ability to convey complex information in a clear and concise manner to ensure customersunderstand.
• Certain dataentryspeed / accuracy requirements may apply dependingupon primary focus of theposition.
• Computer function competency
• Performclerical tasks asneeded.

Travel Requirements

• No travel required.

Physical Requirements/Demands

All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.

While performing the duties for this job, the employee may be required/subjected to:

• Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
• Standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Must be able to lift 15 pounds at a time.

Competencies

• Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
• Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
• Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
• Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
• Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
• Strategic Mindset - Anticipates situations in the market while embracing the company’s/department’s strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us

Reward & Recognition

We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.

Be Part of Something Big

What’s more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.

Flexible Work Schedule

Where possible, we’ll help you work when you need to, because life happens.

Everyone Has a Voice

Innovation doesn’t know hierarchy. We make sure everyone is heard, considered, and respected.

Room to Grow

Learning is built into every role here. You’ll get mentorship and take ownership.

Make Your Move

Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.

All-Inclusive

Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique. It’s how we build better products for the world…and career growth for you.