WIC Customer Service Specialist

Community Action Partnership of Lancaster County; Willow Street (PA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading non-profit organization is seeking a WIC Customer Service Specialist to join their team. This full-time role involves answering calls, scheduling appointments, and assisting clients with eligibility for services. Ideal candidates will have a high school diploma, WIC experience, and strong communication skills, including bilingual capabilities. The organization offers a supportive work environment and a range of benefits.

Benefits

Sign-on Bonus

Medical, Dental & Vision Coverage

403(b) Plan

Life Insurance

EAP Program

Generous number of PTO Days

Paid Parental Leave

Tuition Reimbursement

Employer-Assisted First Time Homebuyer Program

Qualifications

• High school diploma or GED required.
• WIC experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming calls and respond to voicemail messages.
• Schedule participant appointments for all clinics.
• Verify household income and determine eligibility.

Skills

Bilingual English/Spanish

Competent word processing and computer skills

Education

High school diploma or GED

WIC experience

Job description

Join to apply for the WIC Customer Service Specialist role at Community Action Partnership of Lancaster County

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Join to apply for the WIC Customer Service Specialist role at Community Action Partnership of Lancaster County

Community Action Partnership of Lancaster County provided pay range

This range is provided by Community Action Partnership of Lancaster County. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Job Summary

Position Title: Customer Service Specialist

Program: WIC/Health and Nutrition

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBITIES

Call Center

• Answer incoming calls using multi-line phone system and respond to all voicemail messages
• Schedule participant appointments for all clinics
• Process online applications and referrals from community partners
• Provide referrals to community resources
  
  

Reception Area

• Greet clients arriving for appointments and completing the check-in process
• Issue electronic benefits to participants
• Maintain proficiency in breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics
  
  

Income Eligibility

• Check for adjunct eligibility in statewide database
• Verify household income and determine eligibility
  
  

Lab

• Perform anthropometric and hematological measurements by standard procedure
• Observe universal precautions and comply with all OSHA standards
  
  

Other Duties as assigned including flexible clinic assignments.

Education/Experience Requirements

• High school diploma or GED required
• WIC experience preferred
• Bilingual English/Spanish preferred
• Competent word processing and computer skills
• Desire to participate in and promote a trauma-informed empowering culture that celebrates diversity.
  
  

**Please see attached for full job description**

Benefits

We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked annually
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program
  
  

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans With Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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