Wholesale Sales Account Manager

Peter Millar LLC; United States; Remoto; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Peter Millar LLC is seeking a Wholesale Sales Account Manager to support the Sales team by managing existing customer relationships, handling order management, and delivering responsive service.

You will provide product knowledge, identify replenishment opportunities, and collaborate across merchandising, production, and finance to drive retention and growth within your territory.

Competenze

• BS/BA or equivalent.
• 2 years of prior work experience preferred.
• Background in Retail or Golf Pro Shops is a plus.

Mansioni

• Provide order status, fulfillment details, and inventory information to customers and sales teams.
• Guide customers on sales opportunities using product knowledge and availability.
• Collaborate with the assigned Sales executive on proactive outreach to hit targets.
• Maintain prompt email and phone support for customers and sales reps.
• Help customers access B2B tools for product availability and order placement.
• Manage accurate order placement, maintenance, and overall order execution.
• Partner with Sales Executives to manage accounts within defined territories.
• Contribute to revenue growth and service initiatives while handling day-to-day requests.
• Coordinate with merchandising, production, finance and operations as needed.

Conoscenze

Customer service mindset

Relationship building

Sales support

Analytical mindset

Attention to detail

Time management

Team collaboration

Problem-solving

Formazione

BS/BA or equivalent

Strumenti

Microsoft Office

Blue Cherry

Descrizione del lavoro

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! We\'re committed to bringing passion and customer focus to the business.

Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The Wholesale Sales Account Manager, in support of the Sales organization, plays an integral role in the attainment of the company\'s customer service and revenue goals. By developing strong relationships with existing customers and the Sales team, the Sales Account Manager supports business efforts vis-a-vis effective order management, responsive phone and email support, proactive outreach when appropriate, identification of opportunities for product replenishment, and servicing the overall needs of the customer. The Sales Account Manager drives retention and growth among existing customers by understanding and servicing their business needs and supporting them using the breadth of product information and other available resources, while consistently upholding the Peter Millar and/or G/FORE standard of customer service excellence.

ESSENTIAL FUNCTIONS:

• Provide information and analysis to customers as well as the sales and management team regarding order fulfillment, order status and inventory availability
• Influence, guide, and assist customers with sales opportunities through use of product knowledge, availability and cross selling
• In collaboration with the assigned Sales executive, engage with strategically designing proactive customer outreach selling initiatives to achieve company sales and inventory targets
• Ensure customer response SLAs are consistently met while projecting a friendly, helpful, and professional image in all customer interactions
• Ensure prompt email and phone support to all customer and sales rep queries
• Assist and engage our customers to utilize B2B tools, promoting customer empowerment to access product availability, order placement, order status updates, and other essential customer needs
• Responsible for efficient, accurate customer order placement, maintenance, and overall order management
• Partner with Sales Executives in managing account base within defined sales territories.
• Collaborate on revenue growth and service initiatives while managing territory volume and addressing day to day customer account needs and requests.
• Engage with multiple areas of the company as needed to affect territory performance (e.g. merchandising, production, finance and operations)
• Address and resolve customer or management concerns in a proactive, quick and professional manner

COMPETENCIES:

• Must be proficient in Microsoft Office, Blue Cherry, and additional tools
• Flexibility to adapt to constantly evolving business needs of a growing company
• Customer service mindset – with a willingness to go above and beyond
• Analytical mindset with strong problem-solving skills
• Attention to detail and extremely organized
• Ability to manage multiple priorities and deadlines at one time
• Effective at working in a team environment while managing individual priorities and duties efficientlyBe comfortable building and maintaining strong relationships with our customers, internal teams, and management
• Familiarity with the apparel industry is a plus

DESIRED EDUCATION AND EXPERIENCE:

• BS/BA or equivalent
• Background in Retail or Golf Pro Shops is a plus
• 2 years of previous work experience preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us! Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.

Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world\’s best yarn spinners, artisanal workshops and highly specialized factories. Peter Millar clothes and accessories are available online and in specialty retail stores and the most prestigious resorts. Our global distribution includes North America, Europe, Asia, Australia and the South Pacific. Peter Millar is headquartered in Raleigh, North Carolina with a distribution center in Durham, North Carolina.

Interested in exploring a different side of the brand family? G/FORE is where style meets personality -- take a look at current opportunities here