Senior Systems Configuration Analyst - Payment Systems

Federal Reserve Bank of New York; Boston (MA); On-site; USD 72,300 - 108,500; Full time

Job summary

The Federal Reserve Bank of New York seeks a qualified applicant for a full-time position focusing on business application configuration and customer service. The candidate will manage operational improvements, engage with internal stakeholders, and address technical issues.

The role requires a Bachelor's degree or equivalent experience, along with five to eight years in a relevant field. Strong communication, project management skills, and experience with business applications are essential.

Qualifications

• Bachelor’s Degree or relevant experience required.
• Five to eight years of preferred experience in a similar role.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Coordinate and perform business application tasks in Federal Reserve systems.
• Conduct due diligence, research, and analysis.
• Act as primary point of contact for customers.

Skills

Advanced Customer Service skills

Operational efficiencies and improvements

Excellent multitasking and communication skills

Research and analysis capabilities

Education

Bachelor’s Degree or relevant experience

Five to eight years of preferred experience

Tools

Microsoft Office

FedLine

FedPayments Manager

Job description

Company Federal Reserve Bank of Boston Federal Reserve Financial Services (FRFS) delivers a suite of payment services to financial institutions via FedLine®, Fedwire® Funds and Securities, NSS, FedCash®, FedACH®, Check Services and FedNow®. FRFS operates as a fully integrated organization dedicated to customer experience, operations, technology, products and services, and the growth of the FedNow instant payment service. This position is responsible for business application configuration, setup, maintenance, testing, analysis and troubleshooting for a comprehensive suite of FRFS products, including Fedwire Funds and Securities.

Key Responsibilities

• Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis and troubleshooting in Federal Reserve systems, including accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, and retired or failed financial institutions for Fedwire Funds and Securities payment services.
• Conducts due diligence, research, analysis, processing, accounting and settlement configuration, and testing; follows up with internal and external stakeholders and hosts conference calls to analyze and verify application and accounting system configuration changes.
• Acts as primary point of contact for customers and internal stakeholders, addressing inquiries and providing timely support throughout the process.
• Collaborates with customers to understand requirements and objectives and may lead special projects requiring advanced analytical, project‑management and technical skills.
• Meets established service level agreements and quality measures; troubleshoots and resolves complex customer setup issues, including connectivity and file‑formatting problems.
• Responds to Depository Institution (DI) cyber incidents as the subject‑matter expert, executing actions to disable or restore services as instructed; available outside normal business hours due to the critical nature of these events.
• Provides coaching, guidance and training to less experienced staff; administers cross‑training and develops training plans and materials.
• Participates in or leads projects or workgroups to collaborate on improvement initiatives, including meeting hosting, agenda development, presentation creation, documentation of business requirements and user acceptance testing.
• Maintains department procedures and supports critical testing activities such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency and application conversions or enhancements.

Education & Experience

• Bachelor’s Degree or relevant experience.
• Five to eight years of preferred experience.

Functional Knowledge / Preferences

• Advanced Customer Service skills.
• Operational efficiencies and improvements.
• Advanced knowledge of business process and procedures.
• Business application systems configuration, testing and analysis.
• Excellent multitasking and communication (written and verbal) skills.
• Excellent organizational skills and attention to detail with a proactive approach to problem solving.

Technical Skills

• Intermediate to advanced proficiency with Microsoft Office applications.
• Strong technical aptitude for innovation and continuous development to learn, test and implement new tools, technologies and methodologies.
• Research and analysis capabilities of a complex nature.
• Application of risk‑management policies and practices.
• Intermediate to advanced in payments operations and business application systems, e.g. Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM).
• Intermediate to advanced in payment services (e.g. Fedwire Funds and Securities, FedNow).
• Project‑management skills and ability to manage projects effectively.

Salary range for this position is $72,300 ‑ $108,500.

Full‑time position; on‑site with residency commutable to one of our offices required.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. The above statements are intended to describe the general nature and level of work required of this position and are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. Management reserves the right to revise this or any job description at its discretion at any time. For this job, any offer of employment is contingent upon successfully passing a two‑phase security screening.

The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or military service.